The Helping Behavior Motivation in the Context of Everyday and Professional Help

1765

Abstract

The article analyzes and compares the approaches to the study of helping motivation in everyday situations and in the activities of helping professions specialists. A detailed review of studies of factors affecting the motivation of non-professional help is introduced. The main features of the professional helping activities, which define the specifics of professional help, compared with everyday life situations, are highlighted. Factors, affecting the development of professional motivation, are analyzed and problematized in connection with the specific goals and conditions of professional helping activity. Author views the distortions and difficulties of professional motivation formation, including dis- tortions, which lead to the development of emotional burnout. The conclusion concerning the importance of the professionalization of helping motivation as a condition for successful professional development and prevention of burnout is drawn.

General Information

Keywords: motivation, helping behavior, prosocial behavior, helping motivation, helping profession, professional motivation, professional development, empathy, emotional burnout

Journal rubric: Theory and Methodology

Article type: scientific article

DOI: https://doi.org/10.17759/cpp.2015230512

For citation: Shermazanyan L.G. The Helping Behavior Motivation in the Context of Everyday and Professional Help. Konsul'tativnaya psikhologiya i psikhoterapiya = Counseling Psychology and Psychotherapy, 2015. Vol. 23, no. 5, pp. 257–289. DOI: 10.17759/cpp.2015230512. (In Russ., аbstr. in Engl.)

References

  1. Boiko V.V. Energiya emotsii v obshchenii: vzglyad na sebya i na drugikh. Moscow: Publ. Informatsionno-izdatel’skii dom «Filin», 1996. 472 p.
  2. Grishchenko D.Yu. Motivatsiya vybora professii psikhologa: dis. ... kand. psikhol. nauk. Krasnodar, 2003. 217 p.
  3. Il’in E.P. Psikhologiya pomoshchi. Al’truizm, egoizm, empatiya. St. Petersburg: Publ. Piter, 2013. 304 p.
  4. Karyagina T.D. Problema formirovaniya empatii. Konsul’tativnaya psikhologiya i psik- hoterapiya. 2010. № 1. P. 38—54.
  5. Karyagina T.D. Professionalizatsiya empatii: postanovka problemy. Konsul’tativnaya psikhologiya i psikhoterapiya. 2015. № 5(89). P. 235—256.
  6. Klimov E.A. Obraz mira v raznotipnykh professiyakh: Ucheb. posobie. Moscow: Publ. MGU, 1995. 224 p.
  7. Klimov E.A. Psikhologiya professionala. Moscow: Publ. Institut prakticheskoi psikholo- gii, 1996. 400 p.
  8. Kovaleva Yu.V. Motivy pomogayushchego povedeniya i ikh svyaz’ s samootnoshe- niem lichnosti. Sovremennye issledovaniya sotsial’nykh problem. 2012. № 12(20). URL: http://sisp.nkras.ru/e-ru/issues/2012/12/kovaleva.pdf (data obrashcheniya: 25.11.2015).
  9. Kulakova S.V. Spetsifika proyavlenii sindroma professional’nogo vygoraniya u prakti- kuyushchikh psikhologov. Psikhologiya i pravo. 2015. № 1. P. 80—89.
  10. Kukhtova N.V. Prosotsial’naya identichnost’: teoretiko—issledovatel’skii poisk i prak- ticheskoe izuchenie (na primere adaptatsii metodiki k novym sotsiokul’turnym us- loviyam). Vestnik MGLU (Seriya 2 «Pedagogika, psikhologiya, metodika prepoda- vaniya inostrannykh yazykov»). 2011. № 2(20). P. 43—52.
  11. Kukhtova N.V. Prosotsial’noe povedenie v strukture professional’no-vazhnykh kachestv spetsialistov, pomogayushchikh professii. Psikhologicheskii zhurnal. 2014. № 3. P. 15—22.
  12. Matveeva L.G. Stanovlenie professional’nogo samosoznaniya klinicheskikh psik- hologov: dis. … kand. psikhol. nauk. Chelyabinsk, 2004. 217 p.
  13. Milakova V.V. Psikhologicheskie osobennosti professional’nogo samoopredeleniya bu- dushchikh spetsialistov pomogayushchikh professii sotsionomicheskogo tipa: av- toref. dis. … kand. psikhol. nauk. Astrakhan’, 2007.
  14. Nasinovskaya E.E. Al’truisticheskii imperativ. Sovremennaya psikhologiya motivatsii (pod red. D.A. Leont’eva). Moscow: Publ. Smysl, 2002. P. 152—171.
  15. Orel V.E. Issledovanie fenomena psikhicheskogo vygoraniya v otechestvennoi i zarubezh- noi psikhologii. Problemy obshchei i organizatsionnoi psikhologii. Yaroslavl’: YarGU, 1999. P. 76—97.
  16. Reikovskii Ya. Prosotsial’naya deyatel’nost’ i ponyatie sobstvennogo «Ya». Vestnik Mos- kovskogo universiteta (Seriya 14. Psikhologiya). 1981. № 1. P. 14—22. (in Russ).
  17. Chaldini R. Sotsial’naya psikhologiya: Poimi drugikh, chtoby ponyat’ sebya! St. Peters- burg: Publ. praim—Evroznak, 2002. 336 p. (in Russ).
  18. Khekkhauzen Kh. Motivatsiya i deyatel’nost’. St. Petersburg: Publ. Piter, 2003. 860 p.
  19. Khovkins P., Shokhet R. Superviziya. Individual’nyi, gruppovoi i organizatsionnyi podk- hody. St. Petersburg: Publ. Rech’, 2002. 352 p. (in Russ).
  20. Archer R.L. The farmer and the cowman should be friends: An attempt to reconciliation with Batson, Coke, and Pych. Journal of Personality and Social Psychology. 1984 (Mar). Vol. 46(3). P. 709—711. doi:10.1037/0022-3514.46.3.709
  21. Baron R.A. The sweet smell of helping: effects of pleasant ambient fragrance on proso- cial behavior in shopping malls. Personality and Social Psychology Bulletin. 1997. Vol. 23. № 5. P. 498—503. doi:10.1177/0146167297235005
  22. Bartlett M.Y., DeSteno D. Gratitude and prosocial behavior. Helping when it costs you. Psychological Science. 2006. Vol.17. № 4. P. 319—325. URL: http://greatergood. berkeley.edu/images/application_uploads/Bartlett-Gratitude+ProsocialBehavior. pdf (data obrashcheniya: 25.11.2015).
  23. Batson C.D., Duncan B.D., Ackerman P., Buckley T., Birch K. Is empathic emotion a source of altruistic motivation? Journal of Personality and Social Psychology. 1981. Vol. 40(2). P. 290—302. doi:10.1037/0022-3514.40.2.290
  24. Batson C.D., Dyck J.L., Brandt J.R., Batson J.G., Powell A.L., McMaster M.R., Griffitt C. Five studies testing two new egoistic alternatives to the empathy-altruism hypoth- esis. Journal of Personality and Social Psychology. 1988 (Jull). Vol. 55(1). P. 52—77.
  25. Batson C.D., Batson J.G., Griffitt C.A., Barrientos S., Brandt J.R., Sprengelmeyer P., Bayly M.J. Negative-state relief and the empathy-altruism hypothesis. Journal of Personality and Social Psychology. 1989 (Jun). Vol. 56(6). P. 922—933.
  26. Batson C.D. The Altruism Question: Toward a Social-Psychological Answer. Hillsdale, NJ: Erlbaum, 1991. 272 p.
  27. Baumeister R.F., Masicampo E.J., DeWall C.N. Prosocial benefits of feeling free: disbe- lief in free will increases aggression and reduces helpfulness. Personality and Social Psychology Bulletin. 2009. Vol. 35. № 2. P. 260—268.
  28. Berkowitz L. Resistance to improper dependency relationships. Journal of Experimental Social Psychology. 1969. Vol. 5(3). P. 283—294. doi:10.1016/0022-1031(69)90054-7
  29. Bierhoff H.-W., Rohmann E. Altruistic personality in the context of the empathy—altru- ism hypothesis. European Journal of Personality. 2004. Vol. 18(4). P. 351—365.
  30. Brown J.D., Smart S.A. The self and social conduct: linking self-representations to prosocial behavior. Journal of Personality and Social Psychology. 1991. Vol. 60(3). P. 368—375.
  31. Bryan J.H., Test M.A. Models and helping: naturalistic studies in aiding behavior. Jour- nal of Personality and Social Psychology. 1967 (Aug). Vol. 6(4). P. 400—407.
  32. Burgess M., Gordon M.S., Shevlin M., Morgan K. Would you save an uncaring relative from a burning building? Considerations of relatedness and previous care in pre- dictions of altruism. Current Research in Social Psychology. 2004. Vol. 9. № 15. P. 209—219.
  33. Cameron C.D., Payne B.K. Escaping affect: how motivated emotion regulation creates insensitivity to mass suffering. Journal of Personality and Social Psychology. 2011. Vol. 100. P. 1—15.
  34. Cialdini R., Schaller M., Houlihan D., Arias K., Fultz J., Beaman A.L. Empathy-based helping: Is it selflessly or selfishly motivated? Journal of Personality and Social Psy- chology. 1987 (Apr). Vol. 52(4). P. 749—758.
  35. Clary M., Snyder E.G. A functional analysis of altruism and prosocial behavior: the case of volunteerism. Review of Personality and Social Psychology (M. Clark, ed.). 1991. [Vol. 12(01). P. 119—148].
  36. Cox K.S. Elevation predicts domain-specific volunteerism 3 months later. The Journal of Positive Psychology. 2010. Vol. 5(5). P. 333—341. doi:10.1080/17439760.2010.507468
  37. De Bruin E.N.M., Van Lange P.A.M. Impression formation and cooperative behavior. European Journal of Social Psychology. 1999. Vol. 29(2—3). P. 305—328.
  38. DeWall C.N., Baumeister R., Gailliot M.T., Maner J.K. Depletion makes the heart grow less helpful: helping as a function of self-regulatory energy and genetic relatedness. Personality and Social Psychology Bulletin. 2008. Vol. 34. № 12. P. 1653—1662. doi:10.1177/0146167208323981
  39. Dietrich D.M., Berkowitz L. Alleviation of dissonance by engaging in prosocial behavior of receiving ego-enhancing feedback. Journal of Social Behavior and Personality. 1997. Vol. 12(2). P. 557—566.
  40. Dolan S.L., Renaude S. Individual, organizational and social determinants of manage- rial burnout: A multivariate approach. Journal of Social Behavior and Personality. 1992. Vol. 7(1). P. 95—110.
  41. Dovidio J.F. Helping behavior and altruism: An empirical and conceptual overview. Ad- vances in Experimental Social Psychology. 1984. Vol. 17. P. 361—427.
  42. Eisenberg N. Meta-analytic contributions to the literature on prosocial behavior. Per- sonality and Social Psychology Bulletin. 1991. Vol. 17. № 3. P. 273—282.
  43. Faseur T., Geuens M. Communicating the right emotion to generate help for connected ver- sus unconnected others. Communication Research. 2010. Vol. 37. № 4. P. 498—521.
  44. Froming W.J., Nasby W., McManus J. Prosocial self-schemas, self-awareness, and children’s prosocial behavior. Journal of Personality and Social Psychology. 1998. Vol. 75(3). P.766—777. doi:10.1037/0022-3514.75.3.766
  45. Fultz J., Batson C.D., Fortenbach V.A., McCarthy P.M., Varney L.L. Social evaluation and the empathy-altruism hypothesis. Journal of Personality and Social Psychology. 1986. Vol. 50(4). P. 761—769.
  46. Gino F., Desai S.D. Memory lane and morality: how childhood memories promote prosocial behavior. Journal of Personality and Social Psychology. 2012. Vol. 102(4). P. 743—758.
  47. Grant A., Dutton J. Beneficiary or benefactor: are people more prosocial when they re- flect on receiving or giving? Psychological Science. 2012. Vol. 23(9). P. 1033—1039.
  48. Grant A.M., Gino F. A little thanks goes a long way: explaining why gratitude expressions motivate prosocial behavior. Journal of Personality and Social Psychology. 2010 (Jun). Vol. 98 (6). P. 946—955.
  49. Greitemeyer T., Rudolph U. Help giving and aggression from an attributional perspec- tive: why and when we help or retaliate. Journal of Applied Social Psychology. 2003. V. 33(5). P. 1069—1087.
  50. Guagnano G.A., Dietz T., Stern P.C. Willingness to pay: A test of the contribution model. Psychological Science. 1994. Vol. 5(6). P. 411—415.
  51. Gueguen N., Martin A., Meineri S. «Even a single marble will make him/her happy…»: further evidence and extension of the legitimizing paltry contribution technique on helping. Social Influence. 2013. Vol. 8(1). P. 18—26.
  52. Grube J.A., Piliavin J.A. Role identity, organizational experiences, and volunteer perfor- mance. Personality and Social Psychology Bulletin. 2000. Vol. 26(9). P. 1108—1119.
  53. Grusec J.E. Demand characteristics of the modeling experiment: Altruism as a func- tion of age and aggression// Journal of Personality and Social Psychology. 1972. Vol. 22(2). P. 139—148.
  54. Hardy S.A. Identity, reasoning and emotion: an empirical comparison of three sources of moral motivation. Motivation and Emotion. 2006. Vol. 30(3). P. 207—215.
  55. Hillman J. Insearch: Psychology and Religion. Dallas: Spring Publications, 1979. 126 p.
  56. Hodgkinson V., Weitzman M., Kirsch A. From commitment to action: How religious in- volvement affects giving and volunteering. In: Faith and philanthropy in America: Exploring the role of religion in America’s voluntary sector (ed. by R. Withnow, V. Hodgkinson). San Franciso: Jossey-Bass; 1990. P. 93—114.
  57. Holmes J.G., Miller D.T., Lerner M.J. Committing altruism under the cloak of self- interest: the exchange fiction. Journal of Experimental Social Psychology. 2002. Vol. 38(2). P. 144—151.
  58. Hopper J., Nielson J.M. Recycling as ahruistic behavior: normative and behavioral strat- egies to expand participation in a community recycling program. Environment and Behavior. 1991. Vol. 23(2). P. 195—220. doi:10.1177/0013916591232004
  59. Ickes W., Kidd R.F., Berkowitz L. Attributional determinants of help-giving. Journal of Personality. 1976. Vol. 44 (1). P. 163—178.
  60. Johnson D.R. Transportation into a story increases empathy, prosocial behavior, and perceptual bias toward fearful expressions. Personality and Individual Differences. 2012. Vol. 52(2). P. 50—155.
  61. Klein W.M.P. Effects of objective feedback and «single other» or «average other» social comparison feedback on performance judgments and helping behavior. Personality and Social Psychology Bulletin. 2003. Vol. 29(3). P. 418—429.
  62. Knight G.P., Johnson L.G., Carlo G., Eisenberg N. A multiplicative model of the disposi- tional antecedents of a prosocial behavior: predicting more of the people more of the time. Journal of Personality and Social Psychology. 1994. Vol. 66 (1). P. 178—183.
  63. Latane B., Darley J.M. Group inhibition of bystander intervention in emergencies. Jour- nal of Personality and Social Psychology. 1968. Vol. 10(3). P. 215—221.
  64. Latane В., Darley J. The unresponsive bystander: Why does not he help? New York: Appleton-Century-Crofts, 1970. 131 p.
  65. Malti T., Gummerum M., Keller M., Buchmann  M.  Children’s  moral  motiva- tion, sympathy, and prosocial behavior. Child Development. 2009. Vol. 80(2). P. 442—460.
  66. Maner J.K., Luce C.L., Neuberg S.L., Cialdini R.B., Brown S., Sagarin B.J. The ef- fects of perspective taking on motivations for helping: still no evidence for altruism. Personality and Social Psychology Bulletin. 2002. Vol. 28. № 11. P. 1601—1610. doi:10.1177/014616702237586
  67. Marsh A.A., Kozak M.N., Ambady N. Accurate identification of fear facial expressions predicts prosocial behavior. Emotion. 2007. Vol. 7(2). P. 239—251.
  68. Maslach С. Burnout: A multidimensional perspective. In: Professional burnout: Re- cent developments in the theory and research (ed. by W.B. Shaufeli, C. Maslach, T. Marek). Washington D.C: Taylor and Trancis, 1993. P. 19—32.
  69. Maslach С., Letter M.P. The truth about burnout: How organization cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass, 1997. 200 p.
  70. Meier B.P., Moeller S.K., Riemer-Peltz M., Robinson M.D. Sweet taste preferences and experiences predict prosocial inferences, personalities, and behaviors. Journal of Personality and Social Psychology. 2012. Vol. 102(1). P. 163—174.
  71. Misavage R., Richardson J.T. The focusing of responsibility: An alternative hypothesis in help-demanding situations. European Journal of Social Psychology. 1974. Vol. 4(1). P. 5—15.
  72. Oceja L., Ambrona T., Lopez-Perez B., Salgado S., Villegas M. When the victim is one among others: empathy, awareness of others and motivational ambivalence. Motiva- tion and Emotion. 2010. Vol. 34(2). P. 110—119.
  73. Oliner S.P., Oliner P.M. The Altruistic Personality: rescuers of Jews in Nazi Europe. New York: Free Press, 1988. 419 p.
  74. Omoto A.M., Snyder M. Basic research in action: Volunteerism and society’s re- sponse to AIDS. Personality and Social Psychology Bulletin. 1990. Vol. 16. № 1. P. 152—165.
  75. Omoto A. M., Snyder M. Sustained helping without obligation: motivation, longevity of service, and perceived attitude change among AIDS volunteers. Journal of Personal- ity and Social Psychology. 1995. Vol. 68(4). P. 671—686.
  76. Penner L.A., Dovidio J.F., Piliavin J.A., Schroeder D.A. Prosocial behavior: multilevel perspectives. Annual Review of Psychology. 2005. Vol. 56. P. 365—392.
  77. Penner L.A., Finkelstein M.A. Dispositional and structural determinants of volunteerism.
  78. Journal of Personality and SocialPsychology. 1998. Vol. 74(2). P. 525—537.
  79. Piferi R.L., Jobe R.L., Jones W.H. Giving to others during national tragedy: the effects of altruistic and egoistic motivations on long-term giving. Journal of Social and Per- sonal Relationships. 2006. Vol. 23(1). P. 171—184.
  80. Piliavin I.M., Piliavin J.A. Effect of blood on reactions to a victim. Journal of Personality and Social Psychology. 1972. Vol. 23(3). P. 353—361. doi:10.1037/h0033166
  81. Piliavin I.M., Piliavin J.A., Rodin J. Good Samaritanism: An underground phenomenon? Journal of Personality and Social Psychology. 1969 (Dec). Vol. 13(4). P. 289—299.
  82. Piliavin I.M., Piliavin J.A., Rodin J. Costs, diffusion and the stigmatized victim. Journal of Personality and Social Psychology. 1975. Vol. 32(2). P. 429—438.
  83. Redelmeier D.A., Tversky A. Discrepancy between medical decisions for individual patients and for groups. New England Journal of Medicine. 1990. Vol. 322(16). P. 1162—1164.
  84. Sanna L.J., Chang E.C., Miceli P.M., Lundberg K.B. Rising up to higher virtues: expe- riencing elevated physical height uplifts prosocial actions. Journal of Experimental Social Psychology. 2011. Vol. 47(2). P. 472—476. doi:10.1016/j.jesp.2010.12.013
  85. Satow K. Social approval and helping. Journal of Experimental Social Psychology. 1975. Vol. 11(6). P. 501—509.
  86. Schnall S., Roper J., Fessler D.M.T. Elevation leads to altruistic behavior. Psychological Science. 2010. Vol. 21. № 3. P. 315—320.
  87. Schopler J., Matthews M.W. The influence of the perceived — causal locus of partner’s dependence on the use of interpersonal power. Journal of Personality and Social Psychology. 1985. Vol. 2(4). P. 609—612.
  88. Schroeder D.A., Dovidio J.E, Sibicky M.E., Matthews L.L., Allen J.L. Empathy and help- ing behavior: Egoism or altruism. Journal of Experimental Social Psychology. 1988. Vol. 24(4). P. 333—353.
  89. Smith K.D., Keating J.P., Stotland E. Altruism reconsidered: The effect of denying feed- back on a victim’s status to empathic witnesses. Journal of Personality and Social Psychology. 1989. Vol. 57(4). P. 641—650.
  90. Stel M., van Baaren R.B., Vonk R. Effects of mimicking: acting prosocially by being emotionally moved. European Journal of Social Psychology. 2008. Vol. 38(6). P. 965—976.
  91. Telle N.T., Pfister H-R. Not only the miserable receive help: empathy promotes proso- cial behaviour toward the happy. Current Psychology. 2012. Vol. 31(4). P. 393—413.
  92. Vaes J., Paladino M.-P., Leyens J.-P. The lost e-mail: prosocial reactions induced by uniquely human emotions. British Journal of Social Psychology. 2002. Vol. 41(4). P. 521—534.
  93. van Baaren R.B., Holland R.W., Kawakami K., A van Knippenberg. Mimicry and proso- cial behavior. Psychological Science. 2004. Vol. 15(1). P. 71—74.
  94. van Rompay T.J.L., Vonk D.J., Fransen M.L. The eye of the camera. Effects of secu- rity cameras on prosocial behavior. Environment and Behavior. 2009. Vol. 41. № 1. P. 60—74.
  95. Weiner B., Osborne D., Rudolph U. An attributional analysis of reactions to poverty: the political ideology of the giver and the perceived morality of the receiver. Personality and Social Psychology Review. 2011. Vol. 15. № 2. P. 199—213.
  96. Wilke H., Lanzetta J.T. The obligation to help: the effects of amount of prior help on subsequent helping behavior. Journal of Experimental Social Psychology. 1970. Vol. 6(4). P.488—493. doi:10.1016/0022-1031(70)90058-2
  97. Zagefka H., Noor M., Brown R., Hopthrow T., de Moura G.R. Eliciting donations to di- saster victims: psychological considerations. Asian Journal of Social Psychology. 2012. Vol. 15(4). P. 221—230.

Information About the Authors

Lilit G. Shermazanyan, Senior Lecturer, Chair of Individual and Group Psychotherapy, Moscow State University of Psychology and Education, e-mail: lshg@yandex.ru

Metrics

Views

Total: 3569
Previous month: 20
Current month: 62

Downloads

Total: 1765
Previous month: 21
Current month: 24