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Social Psychology and Society

Publisher: Moscow State University of Psychology and Education

ISSN (printed version): 2221-1527

ISSN (online): 2311-7052

DOI: http://dx.doi.org/10.17759/sps

License: CC BY-NC 4.0

Started in 2010

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Predictive model of socio-psychological factors of building confidence in the organization 1084

Pochebut L.G., Doctor of Psychology, Professor of the Chair of Social Psychology,, Saint Petersburg State University, St.Petersburg, Russia, Ludmila.pochebut@gmail.com
Gurieva S.D., Doctor of Psychology, Professor, Department of social psychology, Saint-Petersburg state University, St.Petersburg, Russia, gurievasv@gmail.com
Chiker V.A., PhD in Psychology, Senior research associate, Social Psychology Department of Psychology faculty, St. Petersburg State University, St.Petersburg, Russia, vchiker@yandex.ru
Abstract
The article presents the predictive model of socio-psychological factors of building confidence in the organization. In science still hasn’t determined the system factors of strengthening and maintaining trust. The article gives the classification of the basic conceptual approaches to the study of confidence in modern psychology: the psychological, socio-psychological, informational, subject-object. The main hypothesis is that the confidence of employees in the organization with balance the use of personas tactics interpersonal behavior. The study involved 149 people (40.5% of mane’s and 59. 5% women’s) aged from 25 to 45 years old, the staff of commercial organizations in St. Petersburg. Conducted testing and role playing game was obtained regression model predicting the confidence in the firm, identified the socio-psychological factors to enhance it (personal and group peculiarities, specific organizational culture), as the specific tactics achieve trust. The main conclusion is that establishing trust between people, based on their personal qualities, organizational culture and use of special tactics in business collaboration.

Keywords: confidence, conceptual approaches to the study of trust, confidence-building tactics in business collaboration

Column: Empirical study

DOI: http://dx.doi.org/10.17759/sps.2018090103

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