|
|
Development and Testing of a Two-Factor Questionnaire of Organizational Citizenship Behavior of Employees 243
Sidorenkov A.V.
Doctor of Psychology, Head of the Department of Psychology of Management and Juridical Psychology, Academy of Psychology and Pedagogics, Southern Federal University, Rostov-na-Donu, Russia
ORCID: https://orcid.org/0000-0003-0554-3103
e-mail: av.sidorenkov@yandex.ru
The article discusses the existing one-dimensional and multidimensional questionnaires (scales) of organizational citizenship behavior, extra-role behavior and contextual performance. The article presents a new questionnaire of organizational citizenship behavior, which was developed taking into account the limitations of the existing scales. It consists of two subscales for assessing such aspects of behavior as “qualified ideas and suggestions” and “help and support”. The questionnaire includes six items of three in each subscale. It measures two aspects of citizenship behavior at the same time at the level of a small group and a structural unit in medium-size and large state and commercial organizations. A study was conducted among 54 managers who evaluated 538 employees from various Russian organizations through this questionnaire. The content validity of the questionnaire was assessed. Factor analysis was used, the Cronbach alpha and Pearson correlation coefficients were calculated. It was found that the questionnaire as a whole has validity and reliability.
Keywords: organizational citizenship behavior, aspects of citizenship behavior, questionnaires, scales
Column: Tools
DOI: https://doi.org/10.17759/exppsy.2020130212
Funding. The reported study was funded by Russian Foundation for Basic Research (RFBR), project number 19-013-00393 («Identity and organizational behavior of employee: multilevel analysis»).
-
Rebzuev B.G. Razrabotka konstrukta trudovogo povedenija i
shkaly jekstrarolevogo trudovogo povedenija [Development of a construct of
employment behavior and extrarole behavior scale]. Psihologija: zhurnal
Vysshej shkoly jekonomiki [Psychology. Journal of the Higher School of
Economics], 2009, vol. 1, no. 6, pp. 3—57. (In Russ.; abstract in
Engl.).
-
Sidorenkov A.V. Metodika izuchenija liderstva, vklada v
dejatel’nosti i stilja mezhlichnostnogo povedenija [The questionnaire of
leadership, contribution in group activity and style of interpersonal
behavior]. In Sidorenkov A.V. (ed.) Metodiki social’no-psihologicheskogo
izuchenija malyh grupp v organizacii [Methods of social-psychological
study of small groups in an organization]. Rostov-na-Donu: JuFU, 2012, pp.
160—169. (In Russ.).
-
Borman W.C., et al. An examination of the comparative
reliability, validity, and accuracy of performance ratings made using
computerized adaptive rating scales. Journal of Applied Psychology,
2001, vol. 86, no. 5, pp. 965—973. doi: 10.1037/0021-9010.86.5.965
-
Borman W.C., Motowidlo S.J. Expanding the criterion domain
to include elements of contextual performance. In Schmitt N., Borman W.C.
(Eds.) Personnel selection in organizations. San Francisco Jossey- Bass,
1993, pp. 71—98.
-
DiPaola M.F., Tarter C.J., Hoy W.K. Measuring
organizational citizenship in schools: the OCB scale. In Hoy W.K., Miskel C.
(Eds.) Educational leadership and reform. Greenwich, CN: Information
Age, 2005, pp. 319—342.
-
Farh J.L., Earley P.C., Lin S.C. Impetus for action: A
cultural analysis of justice and organizational citizenship behavior in Chinese
society. Administrative Science Quarterly, 1997, vol. 42, no. 3, pp.
421—444. doi: 10.2307/2393733
-
George J.M., Brief A.P. Feeling good-doing good: A
conceptual analysis of the mood at work-organizational spontaneity
relationship. Psychological Bulletin, 1992, vol. 112, no. 2, pp.
310—329. doi: 10.1037/0033-2909.112.2.310
-
Hassan A., Noor K.M. Organizational justice and extra-role
behavior: Examining the relationship in the Malaysian cultural context.
Journal of Economics and Management, 2008, vol. 16, no. 2, pp.
187—208.
-
Hu Z.F., Jiang Y.H., Li Q.M. The confirmatory factor
analysis of secondary school teachers’ contextual performance structure in
Mainland China. Psychology, 2015, vol. 6, pp. 1077—1085. doi: 10.4236/
psych.2015.69105
-
Konovsky M.A., Pugh S.D. Citizenship behavior and social
exchange. Academy of Management Journal, 1994, vol. 37, no. 3, pp.
656—669. doi: 10.5465/256704
-
Lee K., Allen N.J. Organizational citizenship behavior and
workplace deviance: the role of affect and cognition. Journal of Applied
Psychology, 2002, vol. 87, no. 1, pp. 131—142. doi:
10.1037//0021-9010.87.1.131
-
Moorman R.H., Blakely G.L. Individualism/collectivism as
an individual difference predictor of organizational citizenship behavior.
Journal of Organizational Behavior, 1995, vol. 16, pp. 127—142. doi:
10.1002/job.4030160204
-
Morrison E., Phelps C. Taking charge at work: Extrarole
efforts to initiate workplace change. Academy of Management Journal,
1999, vol. 42, no. 4, pp. 403—419. doi: 10.2307/257011
-
Motowidlo S.J., Van Scotter J.R. Evidence that task
performance should be distinguished from contextual performance. Journal of
Applied Psychology, 1994, vol. 79, no. 4. pp. 475—480. doi:
10.1037/0021-9010.79.4.475
-
Neves P.C., et al. Organizational Citizenship Behavior in
Schools: Validation of a Questionnaire. The Spanish Journal of
Psychology, 2014, vol. 17, pp. 1—24. doi: 10.1017/sjp.2014.20
-
O’Reilly III C., Chatman J. Organizational commitment and
psychological attachment: The effects of compliance, identification, and
internalization on prosocial behavior. Journal of Applied Psychology,
1986, vol. 71, no. 3, pp. 492—499. doi: 10.1037/0021-9010.71.3.492
-
Olkkonen M.-E., Lipponen J. Relationships between
organizational justice, identification with organization and work unit, and
group-related outcomes. Organizational Behavior and Human Decision
Processes, 2006, vol. 100, no. 2, pp. 202—215. doi:
10.1016/j.obhdp.2005.08.007
-
Organ D.W. Organizational citizenship behavior: The
good soldier syndrome. Lexington, MA: Lexington Books, 1988.
-
Organ D.W. Organizational citizenships behavior: It’s
construct cleanup time. Human Performance, 1997, vol. 10, pp. 85—97.
doi: 10.1207/s15327043hup1002_2
-
Podsakoff N.P., et al. Individual- and
organizational-level consequences of organizational citizenship behaviors: A
meta-analysis. Journal of Applied Psychology, 2009, vol. 94, no. 1, pp.
122—141. doi: 10.1037/a0013079
-
Podsakoff P.M., et al. Organizational citizenship
behavior: A critical review of the theoretical and empirical literature and
suggestions for future research. Journal of Management, 2000, vol. 26,
no. 3, pp. 513—563. doi: 10.1177/014920630002600307
-
Podsakoff P.M., et al. Transformational leader behaviors
and their effects on followers’ trust in leader, satisfaction, and
organizational citizenship behaviors. Leadership Quarterly, 1990, vol.
1, no. 2, pp. 107—142. doi: 10.1016/1048-9843(90)90009-7
-
Smith С.А., Organ D.W., Near J.P. Organizational
citizenship behavior: lts nature and antecedents. Joumal of Applied
Psychology, 1983, vol. 68, no. 4, pp. 653—663. doi:
10.1037/0021-9010.68.4.653
-
Van Dyne L., Cummings L.L., Parks J.M. Extra-role
behaviors: In pursuit of construct and definitional clarity (A bridge over
muddied waters). In Cummings L.L., Staw B.M. (Eds.) Research in
organizational behavior, Vol. 17. Greenwich, CT: JAI Press, 1995, pp.
215—285.
-
Van Dyne L., LePine J.A. Helping and voice extra-role
behaviors: Evidence of construct and predictive validity. Academy of
Management Journal, 1998, vol. 41, no. 1, pp. 108—119. doi:
10.5465/256902
-
Williams L.J., Anderson S.E. Job satisfaction and
organizational commitment as predictors of organizational citizenship and
in-role behaviors. Journal of Management, 1991, vol. 17, no. 3, pp.
601—617. Doi:10.1177/014920639101700305
-
Zhao H., Peng Z., Chen H.-K. Compulsory citizenship
behavior and organizational citizenship behavior: The role of organizational
identification and perceived interactional justice. Journal of Psychology:
Interdisciplinary and Applied, 2014, vol. 148, no. 2, pp. 177—196. doi:
10.1080/00223980.2013.768591
|
|
