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Counseling Psychology and Psychotherapy

Publisher: Moscow State University of Psychology and Education

ISSN (printed version): 2075-3470

ISSN (online): 2311-9446

DOI: https://doi.org/10.17759/cpp

License: CC BY-NC 4.0

Started in 1992

Published quarterly

Free of fees
Open Access Journal

 

Multilevel model of a helpline quality assessment 836

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Fedunina N.Y.
PhD in Psychology, research fellow of the Centre for emergency psychological assistance, Moscow State University of Psychology, Russia
e-mail: natalia_fedunina@mail.ru

Chursina E.A.
Psychologist at the centre for psychological and pedagogical development and correction "Na Snezhnoy", Moscow, Russia
e-mail: tchursinaea@gmail.com

Abstract
A model of assessment of the work of help-line is proposed. The authors discuss four levels of this process: client-counselor relations, helpline as organization, helpline among other organizations involved in mental health domain, helpline and society. It is claimed that for each level a number of specific criteria of helpline assessment can be proposed.

Keywords: helpline, counseling, assessment

Column: Therapevtic community

For Reference

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