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Socio-economic and psychological problems of management

Publisher: Moscow State University of Psychology and Education

ISBN: 978-5-94051-131-3

Published in 2013

 

Role of emotional intelligence in organizational conflicts resolution

Avramenko V.
Moscow State Academy of Business Administration
e-mail: avramenko@mail.ru

Naumova D.
Moscow State Academy of Business Administration , Russia
e-mail: avramenko@mail.ru

Abstract
The paper analyzes emotional intelligence as a component of professional competence of today’s manager: theoretical concepts of emotional intelligence, problems of practical application of emotional intelligence theories in management of organizational conflicts.

Keywords: management, management activities, emotional intelligence, emotional competence, organizational conflict, strategies of conflict resolution

Column: Psychology in social management, human resources, organizational development

For Reference

References
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