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Psychological Science and Education

Publisher: Moscow State University of Psychology and Education

ISSN (printed version): 1814-2052

ISSN (online): 2311-7273


License: CC BY-NC 4.0

Started in 1996

Published 6 times a year

Free of fees
Open Access Journal


Theoretical Framework of Advanced Training in the Field of Conflict Management in Organization 1057


Kilmashkina T.N.
department of psychology, pedagogics and organization of human resource management of Departments of MIA Academy of Russia, FGCOOU WAUGH "Academy of the Department of MIA of Russia", Moscow, Russia

Lozovizkaja G.P.
department of psychology, pedagogics and organization of human resource management of Departments of MIA Academy of Russia, FGCOOU WAUGH "Academy of the Department of MIA of Russia", Moscow, Russia

Chirkina R.V.
PhD in Psychology, Head of the Department of Legal and Forensic Psychology and Law, Faculty of Legal and Forensic Psychology, Moscow State University of Psychology and Education, Moscow, Russia

Degtyarev A.V.
senior Lecturer, Chair of Law Psychology, Department of Legal Psychology, Moscow State University of Psychology and Education , Moscow, Russia

In this paper, we consider the theoretical framework for creating an advanced training course for professionals working in various organizations whose functional duties include activities aimed at managing conflict situations occurring within the organization. The article also considers such problem concepts as: essence and causes of conflicts, types of conflicts in the organization; organizational, psychological, sociological and cultural ways of managing conflicts in the organization. The proposed theoretical model of advanced professional training is constructed within the framework of the competence approach which, in this case, is based on the notion that a participant in the program should master a certain set of special competencies that include knowledge, skills and abilities necessary for the effective process management of various conflict situations.

Keywords: conflict, causes of organizational conflicts, conflict management, advanced professional training

Column: Psychology of Professional Activity


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