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Psychological-Educational Studies Former Title: Psychological Science and Education psyedu.ru Publisher: Moscow State University of Psychology and Education ISSN (online): 2587-6139 DOI: https://doi.org/10.17759/psyedu License: CC BY-NC 4.0 Published since 2009 Published quarterly Free of fees RU In Russian |
Psychological Science and Education psyedu.ru Adolescents' informedness about the services provided by Children's helpline 2105Kovrov V.V. Kozhukhar G.S. Abstract
We present the results of studies of informedness about the Children's helpline and access to remote emergency psychological assistance in the case of a difficult life situation in family, school, peer group (violence, conflicts, antivital experiences etc.) in students of VII-IX grades of twenty educational organizations of general (complete) education in Moscow. We discuss the reasons for reducing the likelihood of using services of the Children's Helpline, psychological barriers – conscious and unconscious – complicating the use of this service. The study showed that the need for psychological assistance, implemented by means of remote consultation, has not been formed in the majority of students in Moscow. We revealed a general rule that awareness of the Children's Helpline, the perception of its effectiveness and the motivation “to call in future” and “to recommend others to call”, are closely interrelated among respondents with experience of such calls.
Keywords: Children's helpline, psychological assistance, emergency remote psychological help, telephone counseling, awareness of teenagers to the Children's Helpline. References
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