Adolescents' informedness about the services provided by Children's helpline

Kovrov V.V.; Kozhukhar G.S.

Previous issue (2020. Vol. 12, no. 1)

Psychological-Educational Studies

Former Title: Psychological Science and Education psyedu.ru

Publisher: Moscow State University of Psychology and Education

ISSN (online): 2587-6139

DOI: https://doi.org/10.17759/psyedu

License: CC BY-NC 4.0

Started in 2009

Published quarterly

Free of fees
Open Access Journal

RU In Russian

Psychological Science and Education psyedu.ru
2013. Vol. 5, no. 4
ISSN: 2587-6139 (online)

Adolescents' informedness about the services provided by Children's helpline ²⁰⁶⁹

Kovrov V.V.
Ph.D. in Pedagogics, Associate Professor, Head of the Laboratory “Psychological safety of educational environment”, Center for Emergency Psychological Aid, Moscow State University of Psychology and Education, Moscow, Russian Federation

Kozhukhar G.S.
PhD in Psychology, Associate Professor, Chair of Theoretical Foundations of Social Psychology, Department of Social Psychology, Moscow State University of Psychology and Education, Moscow, Russia
e-mail: gsk04@mail.ru

Full Text in Russian (PDF, 509 kb)
Quick translation of full-text in Google Translate

RUIn Russian

We present the results of studies of informedness about the Children's helpline and access to remote emergency psychological assistance in the case of a difficult life situation in family, school, peer group (violence, conflicts, antivital experiences etc.) in students of VII-IX grades of twenty educational organizations of general (complete) education in Moscow. We discuss the reasons for reducing the likelihood of using services of the Children's Helpline, psychological barriers – conscious and unconscious – complicating the use of this service. The study showed that the need for psychological assistance, implemented by means of remote consultation, has not been formed in the majority of students in Moscow. We revealed a general rule that awareness of the Children's Helpline, the perception of its effectiveness and the motivation “to call in future” and “to recommend others to call”, are closely interrelated among respondents with experience of such calls.

Keywords: Children's helpline, psychological assistance, emergency remote psychological help, telephone counseling, awareness of teenagers to the Children's Helpline.

Column: Urgent psychological aid to educational subjects

For Reference

Kovrov V.V., Kozhukhar G.S. Adolescents' informedness about the services provided by Children's helpline [Elektronnyi resurs]. Psikhologicheskaya nauka i obrazovanie psyedu.ru [Psychological Science and Education psyedu.ru], 2013. Vol. 5, no. 4 (In Russ., аbstr. in Engl.)

Alekseeva I.A., Novosel'skii I.G. Zhestokoe obrashchenie s rebenkom. Prichiny. Posledstviia. Pomoshch'. [Child abuse. Reasons. Consequences. Help]. Moscow: Genezis, 2006. 270 p.
Detskii telefon doveriia, rabotaiushchii pod edinym obshcherossiiskim nomerom 8 800 2000 122. Normativnye i metodicheskie materialy: V 3 t. [Child helpline operating under a single all-Russian number 8800 2000 122 8800 2000 122. Regulatory and instructional materials: The
3 tons] / Pod red. D.A. Leont'eva, A.N. Mokhovikova. T.1. Dlia rukovoditelei. Moscow: Smysl, 2011. 274 p.
Detskii telefon doveriia, rabotaiushchii pod edinym obshcherossiiskim nomerom 8 800 2000 122. Normativnye i metodicheskie materialy: V 3 t. [Child helpline operating under a single all-Russian number 8800 2000 122 8800 2000 122. Regulatory and instructional materials: The
3 tons] / Pod red. D.A. Leont'eva, A.N. Mokhovikova. T.2. Dlia konsul'tanta. Moscow: Smysl, 2011. 262 p.
Detskii telefon doveriia, rabotaiushchii pod edinym obshcherossiiskim nomerom 8 800 2000 122. Normativnye i metodicheskie materialy: V 3 t. [Child helpline operating under a single all-Russian number 8800 2000 122 8800 2000 122. Regulatory and instructional materials: The
3 tons] / Pod red. D.A. Leont'eva, A.N. Mokhovikova. T.3. Dlia supervizora. Moscow: Smysl, 2011. 340 p.
Ermolaeva A.V. Ekstrennoe psikhologicheskoe konsul'tirovanie na telefone doveriia: prakticheskie metody i tekhniki raboty s krizisnymi abonentami: Metodicheskoe posobie dlia konsul'tantov Telefonov doveriia. [Emergency psychological counseling helpline: practical methods and techniques for working with crisis subscribers: Toolkit for consultants helplines] Moscow: Ekon-inform, 2011. 71 p.
Metody i kriterii effektivnosti deiatel'nosti spetsialistov, okazyvaiushchikh ekstrennuiu psikhologicheskuiu pomoshch' sredstvami telefonnogo konsul'tirovaniia: Metodicheskoe posobie dlia rukovoditelei i konsul'tantov Telefonov doveriia [Methods and criteria for the effectiveness of the professionals providing emergency psychological assistance means of telephone counseling: Toolkit for managers and consultants helplines] / A.Iu. Kodzhaspirov, A.V. Ermolaeva, O.V. Ivantsov, I.A. Geronimup. Moscow: Ekon-inform, 2011. 209 p.
Telefon doveriia kak sredstvo psikhologicheskoi pomoshchi detiam, roditeliam, pedagogam: Materialy vserossiiskoi nauchno-prakticheskoi konferentsii [Helpline as a means of psychological assistance to children , parents, teachers : All-Russian Scientific and Practical Conference] /Pod red. A.Iu. Kodzhaspirova. Moscow: MGPPU, 2010. 240 p.