Situational analysis of conflict interaction of employees belonging to generations X and Y

Pishchik V.I.
Doctor of Psychology, Professor of the chair "Psychology of education and organizational psychology" of the faculty of psychology, pedagogics and defectology, Don state technical University, Rostov-na-Donu, Russia
e-mail: vladaph@yandex.ru

Koroleva N.V.
Operator, OOO «Publishing House «Taganiy Rog», Taganrog, Russia
e-mail: ketana2006@yandex.ru

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The article described the situational approach to the analysis of conflicts between representatives of different generations, and analyzed intergenerational conflict, psychological portraits of members of generations X and Y. The study surveyed 144 people. Applied techniques: test Thomas, methods of identifying conflicts of expectations S.I. Erina, E.P. Sharapova; methods of identifying potential interpersonal conflicts A.N. Lebedeva, I.I. Level; developed a questionnaire analysis of the conflict, as well as using situation analysis (related to various situations of the conflict of different generations, their evaluation and analysis). The studies confirmed the differences in perceptions and attitudes to conflict situations of different generations. According to the obtained results we were able to identify a number of patterns, relations, and describe the attitude of employees of different generations to emerging or potential conflicts.

Keywords: conflict, expectations conflict, conflict situation, conflict between gen¬erations, situational analysis, the generation X, Y

Column: Empirical study

DOI: https://doi.org/10.17759/sps.2018090106

For Reference

Pishchik V.I., Koroleva N.V. Situational analysis of conflict interaction of employees belonging to generations X and Y. Sotsial'naya psikhologiya i obshchestvo = Social Psychology and Society, 2018. Vol. 9, no. 1, pp. 78–89. doi:10.17759/sps.2018090106. (In Russ., аbstr. in Engl.)

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