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Counseling Psychology and Psychotherapy
2020. Vol. 28, no. 2, 109–119
https://doi.org/10.17759/cpp.2020280206
ISSN: 2075-3470 / 2311-9446 (online)

Patterns of Mental Health Hotline Calls during and before Pandemic

 
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Abstract

The article compares calls to a mental health hotline from March 1 to April 17, 2020, with the same period in 2019. Calls related to stress, anxiety, suicide, and abuse are considered. In 2020, compared with the same period in 2019, the following dynamics are noted: the number of calls concerning anxious conditions increased 2.5 times; calls about suicidal acts appeared, the number of calls about self-harming behavior increased 2.5 times; the number of complaints on the topics of domestic, physical and sexual abuse increased almost 1.5 times. It is assumed that the results can be extrapolated and thus they reflect the current psychological difficulties of people as a whole.

General Information

Keywords: pandemic, COVID-19, coronavirus, mental health hotline

Journal rubric: Empirical Researches

OpenAlex citations: 7

OpenAlex topics: Psychology of Development and Education, COVID-19 and Mental Health, Human Health and Disease

Information about the work in OpenAlex

Number of citations: 7

Topics

Psychology of Development and Education

This cluster of papers explores various aspects of psychology in education, focusing on topics such as the Zone of Proximal Development, inclusive education, cultural-historical theory, educational environment, psychological well-being, teacher training, learning motivation, adolescent development, social cognition, and digital learning. The papers delve into the intersection of psychology and education to understand the developmental processes and challenges in educational settings.

Number of works: 77596  |  Total number of citations: 232137

Topic detailsв OpenAlex

COVID-19 and Mental Health

This cluster of papers focuses on the impact of the COVID-19 pandemic on mental health, including anxiety, depression, and psychological distress among the general population, healthcare workers, and specific demographic groups. It also explores the psychological effects of quarantine, social isolation, and the rapid transition to online learning. The papers discuss the need for mental health care interventions and strategies to mitigate the broader health effects of the pandemic.

Number of works: 135009  |  Total number of citations: 1671384

Topic detailsв OpenAlex

Human Health and Disease

This cluster of papers focuses on the assessment and management of health risks in children and adolescents, covering factors such as environmental exposure, oxidative stress, educational technologies, nutrition, and physical development. The research also delves into hygienic assessments, epidemiological wellbeing, and the impact of socioeconomic factors on child health.

Number of works: 109197  |  Total number of citations: 361634

Topic detailsв OpenAlex

Work details in OpenAlex

Article type: scientific article

DOI: https://doi.org/10.17759/cpp.2020280206

Published

For citation: Gerasimova, A.A. (2020). Patterns of Mental Health Hotline Calls during and before Pandemic. Counseling Psychology and Psychotherapy, 28(2), 109–119. (In Russ.). https://doi.org/10.17759/cpp.2020280206

© Gerasimova A.A., 2020

License: CC BY-NC 4.0

References

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Information About the Authors

Anna A. Gerasimova, Clinical Psychologist, Medical Rehabilitation (Cardiac Rehabilitation) Department, National Medical Research Centre of Cardiology named after Academician E.I. Chazov, Moscow, Russian Federation, ORCID: https://orcid.org/0000-0001-5298-6084, e-mail: anna.al.gerasimova@gmail.com

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