Patterns of Mental Health Hotline Calls during and before Pandemic

Gerasimova A.A.

doi:10.17759/cpp.2020280206

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Counseling Psychology and Psychotherapy

Publisher: Moscow State University of Psychology and Education

ISSN (printed version): 2075-3470

ISSN (online): 2311-9446

DOI: https://doi.org/10.17759/cpp

License: CC BY-NC 4.0

Started in 1992

Published quarterly

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Counseling Psychology and Psychotherapy
2020. Vol. 28, no. 2, 109–119
doi:10.17759/cpp.2020280206
ISSN: 2075-3470 / 2311-9446 (online)

Patterns of Mental Health Hotline Calls during and before Pandemic ¹⁰⁸

Gerasimova A.A.
Psychologist, Moscow State Service of Psychological Aid in Emergency Situations, Moscow, Russia
ORCID: https://orcid.org/0000-0001-5298-6084
e-mail: gerasimova_a@yahoo.com

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The article compares calls to a mental health hotline from March 1 to April 17, 2020, with the same period in 2019. Calls related to stress, anxiety, suicide, and abuse are considered. In 2020, compared with the same period in 2019, the following dynamics are noted: the number of calls concerning anxious conditions increased 2.5 times; calls about suicidal acts appeared, the number of calls about self-harming behavior increased 2.5 times; the number of complaints on the topics of domestic, physical and sexual abuse increased almost 1.5 times. It is assumed that the results can be extrapolated and thus they reflect the current psychological difficulties of people as a whole.

Keywords: pandemic, COVID-19, coronavirus, mental health hotline

Column: Challenges for Health and Education during the Pandemic

DOI: https://doi.org/10.17759/cpp.2020280206

For Reference

Gerasimova A.A. Patterns of Mental Health Hotline Calls during and before Pandemic. Konsul'tativnaya psikhologiya i psikhoterapiya = Counseling Psychology and Psychotherapy, 2020. Vol. 28, no. 2, pp. 109–119. doi:10.17759/cpp.2020280206. (In Russ., аbstr. in Engl.)

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