The evolution of online-risks: the results of helpline "KIDS ONLINE" five years work



The article presents the results of quantitative and qualitative analysis of children's and parents' requests to Helpline "Kids Online". The main reasons for the helpline requests are different problems with the Internet and digital devices usage. 7236 calls and 3117 online-messages have been preceded. The dynamic of requests on main types of online-risks (communication, content, technology usage, con¬sumption, the Internet overuse) for the last five years has been presented. According to the results of this analysis the conclusions about online-risks' frequency of encounters, importance, awareness, vulnerability factors and evolution have been made.

General Information

Keywords: the Internet, information and communications technology (ICT), online-risks, informational safety, cyberbullying, sexting, internet-addiction, distance counseling

Journal rubric: Empirical Researches

Article type: scientific article


For citation: Soldatova G.U., Shlyapnikov V.N., Zhurina M.A. The evolution of online-risks: the results of helpline "KIDS ONLINE" five years work. Konsul'tativnaya psikhologiya i psikhoterapiya = Counseling Psychology and Psychotherapy, 2015. Vol. 23, no. 3, pp. 50–66. DOI: 10.17759/cpp.2015230304. (In Russ., аbstr. in Engl.)


  1. Bek U. Obshchestvo riska. Na puti k drugomu modernu / Per. s nem. Sedel'nikova V., Fedorovoi N., posl. Filippova A. Moscow: Progress-Traditsiia, 2000. 384 p.
  2. Garnaeva M., Chebyshev V., Makrushin D., Unuchek R., Ivanov A. Kaspersky Security Bulletin 2014. Osnovnaia statistika za 2014 year. Available at: analysis/ksb/24580/kaspersky-security-bulletin-2014-osnovnaya-statistika-za­2014-god (Accessed: 24.06.2015).
  3. Deti Rossii onlain. Rezul'taty mezhdunarodnogo proekta EU Kids Online II v Rossii / Soldatova G., Rasskazova M., Lebesheva M., Zotova E., Rogendorf P. Moscow: Fond Razvitiia Internet, 2013. 213 p.
  4. Internet: vozmozhnosti, kompetentsii, bezopasnost'. Metodicheskoe posobie dlia rabotnikov sistemy obshchego obrazovaniia. Ch.1. Lektsii / Soldatova G., Zoto­va E., Lebesheva M., Shliapnikov V. Moscow: Google, 2013. 165 p.
  5. Soldatova G., Ol'kina O. Minusy otkrytosti. Deti v informatsionnom obshchestve. 2015. № 20. Pp. 26—47.
  6. Coldatova G., Rasskazova E. Bezopasnost' podrostkov v Internete: riski, sovladanie i roditel'skaia mediatsiia. Natsional'nyi psikhologicheskii zhurnal. 2014. № 3 (15). Pp. 39—51.
  7. Soldatova G., Rasskazova E. Psikhologicheskie faktory bezopasnosti podrostka v inter­nete: rol' sovladaiushchego povedeniia i roditel'skoi mediatsii. Vestnik Rossiiskogo gosudarstvennogo nauchnogo fonda. 2014. T. 2, № 75. Pp. 126—134.
  8. Soldatova G., Rasskazova E. Chrezmernoe ispol'zovanie interneta: faktory i priznaki. Psikhologicheskii zhurnal. 2013. T. 34, № 4. Pp. 105—114.
  9. Soldatova G.U., Shliapnikov V.N. Ne pokupat', a skachivat' // Deti v informatsionnom obshchestve. 2014. № 18. S. 26—37.
  10. Soldatova G.U., Nestik T.A., Rasskazova E.I., Zotova E.Iu. Tsifrovaia kompetentnost' podrostkov i roditelei. Rezul'taty vserossiiskogo issledovaniia / Moscow: Fond Razvitiia Internet, 2013. 144 p.
  11. Finkelhor D. Childhood Victimization: Violence, Crime, and Abuse in the Lives of Young People / New York: Oxford University Press, 2008.
  12. Livingstone S., Haddon L., and Gorzig A. Children, Risk and Safety Online: Research and policy challenges in comparative perspective / Bristol: The Policy Press, 2012.
  13. Soldatova G., Zotova E. Coping with online risks: The experience of Russian school­children. Journal of Children and Media. 2013. Vol. 7, № 1. Pp. 44—59.

Information About the Authors

Galina U. Soldatova, Doctor of Psychology, Professor, Professor, Department of Personality Psychology, Faculty of Psychology, Lomonosov Moscow State University, Head of the Department of Social Psychology, Moscow Institute of Psychoanalysis, Moscow, Russia, ORCID:, e-mail:

Vladimir N. Shlyapnikov, PhD in Psychology, Head of the Department of Personality and Individual Differences, Moscow Institute of Psychoanalysis, Moscow, Russia, ORCID:, e-mail:

Maria A. Zhurina, Junior Researcher, Center for Risk Monitoring and Socio-Psychological Assistance, STATE ITOMO Asou, Coordinator of the Project "Help Line" Children Online "" Internet development Fund, Moscow, Russia, e-mail:



Total: 4775
Previous month: 24
Current month: 10


Total: 2293
Previous month: 5
Current month: 3