Theoretical Framework of Advanced Training in the Field of Conflict Management in Organization

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Abstract

In this paper, we consider the theoretical framework for creating an advanced training course for professionals working in various organizations whose functional duties include activities aimed at managing conflict situations occurring within the organization. The article also considers such problem concepts as: essence and causes of conflicts, types of conflicts in the organization; organizational, psychological, sociological and cultural ways of managing conflicts in the organization. The proposed theoretical model of advanced professional training is constructed within the framework of the competence approach which, in this case, is based on the notion that a participant in the program should master a certain set of special competencies that include knowledge, skills and abilities necessary for the effective process management of various conflict situations.

General Information

Keywords: conflict, causes of organizational conflicts, conflict management, advanced professional training

Journal rubric: Psychology of Professional Activity

Article type: review article

DOI: https://doi.org/10.17759/pse.2017220612

For citation: Kilmashkina T.N., Lozovizkaja G.P., Chirkina R.V., Degtyarev A. Theoretical Framework of Advanced Training in the Field of Conflict Management in Organization. Psikhologicheskaya nauka i obrazovanie = Psychological Science and Education, 2017. Vol. 22, no. 6, pp. 130–140. DOI: 10.17759/pse.2017220612. (In Russ., аbstr. in Engl.)

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Information About the Authors

Tatiana N. Kilmashkina, Doctor of Law, professor, department of psychology, pedagogics and organization of human resource management of Departments of MIA Academy of Russia, FGCOOU WAUGH "Academy of the Department of MIA of Russia", Moscow, Russia, e-mail: Kilmashkinnf@uandex.ru

Galina P. Lozovizkaja, Doctor of Law, professor, department of psychology, pedagogics and organization of human resource management of Departments of MIA Academy of Russia, FGCOOU WAUGH "Academy of the Department of MIA of Russia", Moscow, Russia, e-mail: lozlina@mail.ru

Rimma V. Chirkina, PhD in Psychology, Associate Professor, Head of the Department of Legal and Forensic Psychology and Law, Faculty of Legal and Forensic Psychology, Moscow State University of Psychology and Education, Moscow, Russia, ORCID: https://orcid.org/0000-0002-7040-7792, e-mail: rimmach@bk.ru

Artem Degtyarev, Senior Lecturer, Chair of Law Psychology, Department of Legal Psychology, Moscow State University of Psychology & Education, Moscow, Russia, ORCID: https://orcid.org/0000-0001-9393-6550, e-mail: degtyarevav@mgppu.ru