Training Model and Post-Training Support of Specialists of Child Helpline in Supplementary Vocational Training System



The article describes a training model and support of specialists of child's helpline in the supplementary education system, delivered from 2011 to 2019 in the Moscow State University of Psychology and Education. In total, more than 900 specialists from 8 federal districts of the Russian Federation attended the program. The model includes 5 levels of supplementary vocational training (advanced training) of specialists executing the distance psychological counseling for children, their parents and teachers. The key element of the model is examined - professional post-training support (supervisor support) after the main stage of training. Statistical data on calls to the children's helpline for the period 2010-2018 at the Center for Emergency Psychological Assistance of the Moscow State University of Psychology and Education is included as well as the key categories of problems (inquiries) of child helpline users.

General Information

Keywords: distance counseling, children's helpline, supplementary vocational training, advanced training, educational psychologist, supervisor.

Journal rubric: Problems of Training of Specialists in Legal Psychology

Article type: scientific article


For citation: Vikhristyuk O.V., Gayazova L.A., Ermolaeva A.V. Training Model and Post-Training Support of Specialists of Child Helpline in Supplementary Vocational Training System [Elektronnyi resurs]. Psikhologiya i pravo = Psychology and Law, 2019. Vol. 9, no. 3, pp. 84–97. DOI: 10.17759/psylaw.2019090307. (In Russ., аbstr. in Engl.)


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Information About the Authors

Olesya V. Vikhristyuk, PhD in Psychology, Director of Center for Emergent Psychological Aid, Moscow State University of Psychology and Education, Moscow, Russia, ORCID:, e-mail:

Larisa A. Gayazova, PhD in Psychology, Deputy Head of the Federal Coordination Center for the Provision of Psychological Services in the Education System of the Russian Federation, Moscow State University of Psychology & Education, Moscow, Russia, ORCID:, e-mail:

Anna V. Ermolaeva, Chief of the Remote Consultation Department “Child helpline”, Center for Emergent Psychological Aid, Moscow State University of Psychology and Education, Moscow, Russia, ORCID:, e-mail:



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