Training Model and Post-Training Support of Specialists of Child Helpline in Supplementary Vocational Training System

352

Abstract

The article describes a training model and support of specialists of child's helpline in the supplementary education system, delivered from 2011 to 2019 in the Moscow State University of Psychology and Education. In total, more than 900 specialists from 8 federal districts of the Russian Federation attended the program. The model includes 5 levels of supplementary vocational training (advanced training) of specialists executing the distance psychological counseling for children, their parents and teachers. The key element of the model is examined - professional post-training support (supervisor support) after the main stage of training. Statistical data on calls to the children's helpline for the period 2010-2018 at the Center for Emergency Psychological Assistance of the Moscow State University of Psychology and Education is included as well as the key categories of problems (inquiries) of child helpline users.

General Information

Keywords: distance counseling, children's helpline, supplementary vocational training, advanced training, educational psychologist, supervisor.

Journal rubric: Problems of Training of Specialists in Legal Psychology

Article type: scientific article

DOI: https://doi.org/10.17759/psylaw.2019090307

For citation: Vikhristyuk O.V., Gayazova L.A., Ermolaeva A.V. Training Model and Post-Training Support of Specialists of Child Helpline in Supplementary Vocational Training System [Elektronnyi resurs]. Psikhologiya i pravo = Psychology and Law, 2019. Vol. 9, no. 3, pp. 84–97. DOI: 10.17759/psylaw.2019090307. (In Russ., аbstr. in Engl.)

References

  1. Vikhristyuk O.V. Okazanie krizisnoi psikhologicheskoi pomoshchi po Telefonu doveriya podrostkam s suitsidal'nymi namereniyami [Elektronnyi resurs] [Providing psychological care using crisis helpline to adolescents with suicidal intent].Psikhologo-pedagogicheskie issledovaniya[Psychological Science and Education PSYEDU.ru],2013,no. 4. Available at: https://psyjournals.ru/psyedu_ru/2013/n4/65713.shtml (Accessed 10.07.2019).
  2. GeronimusI.A., KarnizT.A. Obrashcheniyaprimitivno-razvlekatel'nogokharakteravrabotepsikhologa-konsul'tantaDetskogotelefona doveriya [Elektronnyi resurs] [Primitive entertainment prank calls in the work of counseling psychologist on Children helpline]. Psikhologo-pedagogicheskie issledovaniya [Psychological Science and Education PSYEDU.ru], 2013,no. 4. Available at: https://psyjournals.ru/psyedu_ru/2013/n4/65705.shtml (Accessed10.07.2019).
  3. Shilakina A.V., Osipchuk I.V. Model' obucheniya spetsialistov v sisteme dopolnitel'nogo obrazovaniya v vuze dlya okazaniya konsul'tatsionnykh uslug [Elektronnyi resurs] [Model of training of specialists in the system of additional education in the university for the provision of consultancy services]. Sovremennye problemy nauki i obrazovaniya [Modern problems of science and education], 2014, no.2.Available at: http://science-education.ru/ru/article/view?id=12707 (Accessed 25.07.2019).
  4. Akister J., Johnson K. Parenting issues that may be addressed through a confidential helpline. Health & Social Care in the Community. 2002;10(2):106-111. doi:10.1046/j.1365-2524.2002.00349. x.
  5. Callahan A, Inckle K. Cybertherapy or psychobabble? A mixed methods study of online emotional support. British Journal of Guidance & Counselling. 2012;40(3):261-278. doi:10.1080/03069885.2012.681768.
  6. Emmison M., Danby S. Troubles Announcements and Reasons for Calling: Initial Actions in Opening Sequences in Calls to a National Children’s Helpline. Research on Language & Social Interaction. 2007;40(1):63-87. doi:10.1080/08351810701331273.
  7. Fukkink R., Hermanns J. Counseling Children at a Helpline: Chatting or Calling? Journal of Community Psychology. 2009;37(8):939-948.
  8. Fukkink R.G., Bruns S., Ligtvoet R. Voices of Children from Around the Globe; An International Analysis of Children’s Issues at Child Helplines. Children & Society. 2016;30(6):510-519. doi:10.1111/chso.12150.
  9. Fukkink R.G., Hermanns J.A. Children’s experiences with chat support and telephone support. Journal of Child Psychology & Psychiatry. 2009;50(6):759-766. doi:10.1111/j.1469-7610.2008.02024. x.
  10. Horn J.V., et al. Stop It Now! A Pilot Study Into the Limits and Benefits of a Free Helpline Preventing Child Sexual Abuse. Journal of Child Sexual Abuse. 2015;24(8):853-872. doi:10.1080/10538712.2015.1088914.
  11. Kelleher M.M., et al. Twenty four-hour helpline access to expert management advice for food-allergy-triggered anaphylaxis in infants, children and young people: a pragmatic, randomized controlled trial. Allergy. 2013;68(12):1598-1604. doi:10.1111/all.12310.
  12. Morony S., Weir K., Duncan G., Biggs J., Nutbeam D., Mccaffery K.J. Enhancing communication skills for telehealth: development and implementation of a Teach-Back intervention for a national maternal and child health helpline in Australia [Elektronnyi resurs] // BMC Health Services Research. 2018. 18 (1):162:1. URL:  https://www.ncbi.nlm.nih.gov/pubmed/29514642 doi:10.1186/s12913-018-2956-6 (Accessed 25.07.2019)
  13. NSPCC helpline reports 200% increase in calls. Nursing Children & Young People. 2017;29(6):7—7. doi:10.7748/ncyp.29.6.7. s6
  14. Potter J., Hepburn A. “I’m a Bit Concerned” -Early Actions and Psychological Constructions in a Child Protection Helpline. Research on Language & Social Interaction. 2003;36(3):197-240. doi:10.1207/S15327973RLSI3603_01.
  15. Ritchie C. Can Telephone Support Improve Parent and Child Well-Being? Journal of Social Work. 2006;6(3):361-374. doi:10.1177/1468017306071185.
  16. Scott S., et al. Randomised Controlled Trial of Parent Groups for Child Antisocial Behaviour Targeting Multiple Risk Factors: The SPOKES Project. Journal of Child Psychology and Psychiatry. 2010;51(1):48-57. http://search.ebscohost.com/login.aspx?direct=true&db=eric&AN=EJ867569&lang=ru&site=ehost-live. Accessed April 29, 2019.
  17. van Dolen W.M., Weinberg C.B., Ma L. The Influence of Unemployment and Divorce Rate on Child Help-Seeking Behavior about Violence, Relationships, and Other Issues. Child Abuse & Neglect: The International Journal. 2013;37(2):172-180.
  18. Weatherall A., et al. Pranking in Children’s Helpline Calls. Australian Journal of Linguistics. 2016;36(2):224-238. doi:10.1080/07268602.2015.1121532
  19. Wray J., et al. Issues facing families of infants discharged after cardiac surgery: the perceptions of charity helpline staff. Acta Paediatrica. 2018;107(8):1418-1426. doi:10.1111/apa.14304.

Information About the Authors

Olesya V. Vikhristyuk, PhD in Psychology, Director of Center for Emergent Psychological Aid, Moscow State University of Psychology and Education, Moscow, Russia, ORCID: https://orcid.org/0000-0001-5982-1098, e-mail: vihristukov@mgppu.ru

Larisa A. Gayazova, PhD in Psychology, Deputy Head of the Federal Coordination Center for the Provision of Psychological Services in the Education System of the Russian Federation, Moscow State University of Psychology & Education, Moscow, Russia, ORCID: https://orcid.org/0000-0003-0542-6687, e-mail: gayazovala@mgppu.ru

Anna V. Ermolaeva, Chief of the Remote Consultation Department “Child helpline”, Center for Emergent Psychological Aid, Moscow State University of Psychology and Education, Moscow, Russia, ORCID: https://orcid.org/0000-0001-5623-6248, e-mail: ermolaevaav@gmail.com

Metrics

Views

Total: 1785
Previous month: 14
Current month: 2

Downloads

Total: 352
Previous month: 1
Current month: 0