Crisis Remote Counseling on a Helpline as a Significant Resource in Increasing the Availability of High-Quality Psychological Assistance to Participants in Educational Relations

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Abstract

The problem of excessive stress and psychological tension in the modern world is acquiring global proportions, including in the educational environment. In this regard, high-quality psychological assistance is becoming not just in demand, but also a necessary service. One of them is a helpline. As a tool of psychological support, it is crucial in managing crisis situations in the educational environment. In conditions of increased emotional stress and social isolation caused by emergency circumstances, such as a pandemic, combat operations and military events, crisis remote counseling is becoming a key resource for accessible psychological assistance. The article examines the specifics of crisis remote counseling, confirmed by an analysis of domestic and foreign scientific literature, and analyzes the current statistics of communications on the helpline. The features of working with a helpline as a tool for remote psychological assistance, its capabilities and limitations are also described.

General Information

Keywords: emergency and crisis psychological assistance, remote counseling, helpline, crisis situation, psy-chological service in the education system, adolescents

Journal rubric: Scientific and Methodological Support for the Professional Activities of Teacher-Psychologists

Article type: scientific article

DOI: https://doi.org/10.17759/bppe.2024210105

Funding. the study was carried out with the financial support of the Ministry of Education of the Russian Federation, the state task: “To study the prevalence of traumatic experience and factors of successful coping with it among participants of the educational relations in the light of the development and testing of the concept of a school responsive to childhood trauma — as an environment of learning, development and rehabilitation.”

Received: 13.02.2024

Accepted:

For citation: Ermolaeva A.V., Vershinkina E.V. Crisis Remote Counseling on a Helpline as a Significant Resource in Increasing the Availability of High-Quality Psychological Assistance to Participants in Educational Relations [Elektronnyi resurs]. Vestnik prakticheskoi psikhologii obrazovaniya = Bulletin of Psychological Practice in Education, 2024. Vol. 21, no. 1, pp. 60–71. DOI: 10.17759/bppe.2024210105. (In Russ., аbstr. in Engl.)

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Information About the Authors

Anna V. Ermolaeva, Chief of the Remote Consultation Department “Child helpline”, Center for Emergent Psychological Aid, Moscow State University of Psychology and Education, Moscow, Russia, ORCID: https://orcid.org/0000-0001-5623-6248, e-mail: ermolaevaav@gmail.com

Elena V. Vershinkina, Deputy Head, Federal Coordination Center for Provision of Psychological Services in Education System of Rus-sia, Moscow State University of psychology and education (MSUPE), Moscow, Russia, ORCID: https://orcid.org/0009-0007-9528-4657, e-mail: vershinkinaev@mgppu.ru

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