Sociosphera
2011. no. 2, 75–79
ISSN: 2078-7081
Standardization in social service – the way of increasing quality of providing services
Abstract
General Information
Keywords: standardization, social services, social services, quality management, quality management system certification of quality management system.
Journal rubric: Sociology
Article type: scientific article
For citation: Bodak A.V., Aleksandrova A.N. Standardization in social service – the way of increasing quality of providing services. Sociosfera = Sociosphera, 2011. no. 2, pp. 75–79. (In Russ., аbstr. in Engl.)
References
- GOST R ISO 9001–2008. Quality management system.
- GOST R ISO 9004–2001. Quality management system. Recommendations to improve performance.
- GOST R 52143–2003. Social services. The main types of social services.
- GOST R 52496–2005. Monitoring the quality of social services. Basic principles.
- GOST R 524972005. The quality system of institutions and social services.
- Guslyakova L. G., Kalinina Yu. A. Study of standardization of social services: problems, prospects of implementation at the regional level // Journal of Social Policy. – T. 4. – № 3.
- Novikova M. A., Tarasova N. A. Standardization of socially public service a way to improve efficiency. F: / InESP – Standardization of the social service system of population – to improve the efficiency mht.
- Trusov G. L. Standardization vs. Crazy Business // De Facto. – 2006. – № 2. – Mode of access: http://www.facto.ru/article/03_2006/iso/
- Shakin Yu. V. Quality management in institutions of social Nogo public services on the basis of the principles of standards of ISO 9000 and TQM / interdisciplinary scientific journal «Eeconomics and sociology of the social sphere». – № 5. – 2009.
- Chaika V. A. Innovation and Quality Management System – Repress access: http://quality.eup.ru
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