Standardization in social service – the way of increasing quality of providing services

1009

Abstract

In the article are discussed the features of the development of standardization of services. Also is justified actuality of the standardization of social services, the introduction of quality management in social service institutions as mechanisms of improving the quality of services provided. Is reviewrd the activities of SFO Khanty – Ugra «Methodology Center of Development of Social Services»; (Surgut, Khanty – Ugra), which is aimed at creating conditions and providing a package of measures to improve the efficiency of the institutions, which are subordinated by the Department of Social Development of the Khanty-Mansi Autonomous district – Ugra.

General Information

Keywords: standardization, social services, social services, quality management, quality management system certification of quality management system.

Journal rubric: Sociology

Article type: scientific article

For citation: Bodak A.V., Aleksandrova A.N. Standardization in social service – the way of increasing quality of providing services. Sociosfera = Sociosphera, 2011. no. 2, pp. 75–79. (In Russ., аbstr. in Engl.)

References

  1. GOST R ISO 9001–2008. Quality management system.
  2. GOST R ISO 9004–2001. Quality management system. Recommendations to improve perfor­mance.
  3. GOST R 52143–2003. Social services. The main types of social services.
  4. GOST R 52496–2005. Monitoring the quality of social services. Basic principles.
  5. GOST R 52497­2005. The quality system of institutions and social services.
  6. Guslyakova L. G., Kalinina Yu. A. Study of standardization of social services: problems, prospects of implementation at the regional level // Journal of Social Policy. – T. 4. – № 3.
  7. Novikova M. A., Tarasova N. A. Standardization of socially public service ­a way to improve effi­ciency. F: / InESP – Standardization of the social service system of population – to improve the ef­ficiency mht.
  8. Trusov G. L. Standardization vs. Crazy Business // De Facto. – 2006. – № 2. – Mode of access: http://www.facto.ru/article/03_2006/iso/
  9. Shakin Yu. V. Quality management in institutions of social Nogo public services on the basis of the principles of standards of ISO 9000 and TQM / interdisciplinary scientific journal «Eeconomics and sociology of the social sphere». – № 5. – 2009.
  10. Chaika V. A. Innovation and Quality Management System – Repress access: http://quality.eup.ru

Information About the Authors

A. V. Bodak, Methology Development Center of Social Services, Surgut, Russia

A. N. Aleksandrova, Methology Development Center of Social Services, Surgut, Russia

Metrics

Views

Total: 3252
Previous month: 5
Current month: 3

Downloads

Total: 1009
Previous month: 0
Current month: 0