Predictive model of socio-psychological factors of building confidence in the organization

1507

Abstract

The article presents the predictive model of socio-psychological factors of building confidence in the organization. In science still hasn’t determined the system factors of strengthening and maintaining trust. The article gives the classification of the basic conceptual approaches to the study of confidence in modern psychology: the psychological, socio-psychological, informational, subject-object. The main hypothesis is that the confidence of employees in the organization with balance the use of personas tactics interpersonal behavior. The study involved 149 people (40.5% of mane’s and 59. 5% women’s) aged from 25 to 45 years old, the staff of commercial organizations in St. Petersburg. Conducted testing and role playing game was obtained regression model predicting the confidence in the firm, identified the socio-psychological factors to enhance it (personal and group peculiarities, specific organizational culture), as the specific tactics achieve trust. The main conclusion is that establishing trust between people, based on their personal qualities, organizational culture and use of special tactics in business collaboration.

General Information

Keywords: confidence, conceptual approaches to the study of trust, confidence-building tactics in business collaboration

Journal rubric: Empirical Research

Article type: scientific article

DOI: https://doi.org/10.17759/sps.2018090103

For citation: Pochebut L.G., Gurieva S.D., Chiker V.A. Predictive model of socio-psychological factors of building confidence in the organization. Sotsial'naya psikhologiya i obshchestvo = Social Psychology and Society, 2018. Vol. 9, no. 1, pp. 22–42. DOI: 10.17759/sps.2018090103. (In Russ., аbstr. in Engl.)

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Information About the Authors

Ludmila G. Pochebut, Doctor of Psychology, Professor, Professor of the Chair of Social Psychology,, Saint Petersburg State University, St.Petersburg, Russia, ORCID: https://orcid.org/0000-0003-4390-1442, e-mail: Ludmila.pochebut@gmail.com

Svetlana D. Gurieva, Doctor of Psychology, Professor, Head of Social Psychology Department, Saint Petersburg State University, St.Petersburg, Russia, ORCID: https://orcid.org/0000-0002-4305-432X, e-mail: gurievasv@gmail.com

Vera A. Chiker, PhD in Psychology, Associate Professor, Associate Professor of the Chair of Social Psychology, St. Petersburg State University, St.Petersburg, Russia, ORCID: https://orcid.org/0000-0001-7444-6898, e-mail: vchiker@yandex.ru

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