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Role of emotional intelligence in organizational conflicts resolution

1

V. Avramenko, D. Naumova

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Abstract

The paper analyzes emotional intelligence as a component of professional competence of today’s manager: theoretical concepts of emotional intelligence, problems of practical application of emotional intelligence theories in management of organizational conflicts.

General Information

Keywords: management, management activities, emotional intelligence, emotional competence, organizational conflict, strategies of conflict resolution

Publication rubric: Psychology in social management, human resources, organizational development

Article type: scientific article

For citation: Avramenko V., Naumova D. Role of emotional intelligence in organizational conflicts resolution [Elektronnyi resurs]. Socio-economic and psychological problems of management,

References

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Information About the Authors

Vera Avramenko, PhD in Psychology, Moscow State Academy of Business Administration, Zelenograd, Russia, e-mail: avramenko@mail.ru

Diana Naumova, Moscow State Academy of Business Administration, Zelenograd, Russia

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