Skip to Main Content

Role of emotional intelligence in organizational conflicts resolution

1

V. Avramenko, D. Naumova

PDF (ENG)

Abstract

The paper analyzes emotional intelligence as a component of professional competence of today’s manager: theoretical concepts of emotional intelligence, problems of practical application of emotional intelligence theories in management of organizational conflicts.

General Information

Keywords: management, management activities, emotional intelligence, emotional competence, organizational conflict, strategies of conflict resolution

Publication rubric: Psychology in social management, human resources, organizational development

Article type: scientific article

For citation: Avramenko V., Naumova D. Role of emotional intelligence in organizational conflicts resolution [Elektronnyi resurs]. Socio-economic and psychological problems of management,

References

  1. Mayer J.D., Salovey P., Caruso D.R. Models of Emotional Intelligence // Handbook of Intelligence / Ed. by R. Stenberg. Cambridge University Press, 2000.
  2. Goulman D. Emotsional'nyy intellekt: pochemu eto mozhet byt' vazhnee, chem IQ? M.: AST, 2010.
  3. Kets de Vris M. Mistika liderstva – razvitie emotsional'nogo intellekta. M.: Al'pina Biznes Buks, 2007.
  4. Lyusin D.V. Sovremennye predstavleniya ob emotsional'nom intellekte // Sotsial'nyy intellekt: teoriya, izmerenie, issledovaniya / pod red. D.V. Lyusina, D.V. Ushakova. M.: Institut psikhologii RAN, 2004.
  5. Manoylova M.A. Akmeologicheskoe razvitie emotsional'nogo intellekta uchiteley i uchashchikhsya. Pskov: PGPI, 2004.
  6. Reynol'ds M. Kouching: emotsional'naya kompetentnost': naprav'te svoi emotsii (EQ) na uspekh v rabote. M.: Tsentr podderzhki kooperativnogo upravleniya i biznesa, 2003. 105 s.
  7. Druker P. Effektivnyy rukovoditel'. M.: Vil'ms, 2007.
  8. Antsupov A.Ya., Shipilov A.I. Konfliktologiya: uchebnik. SPb.: Piter, 2007.
  9. Emel'yanov S.M. Praktikum po konfliktologii. SPb.: Piter, 2009.
  10. Esipova M.E. Emotsional'nyy intellekt kak faktor razresheniya delovykh konfliktov (na primere molodykh spetsialistov) // Psikhologiya segodnya: sbornik nauchnykh statey. 13-y Vseros. nauch.-prakt. konf. Ekaterinburg, 20–21 apr. 2011 g. / Otv. za vyp. A.M. Pavlova; FGAOU VPO "Ros. gos. prof.-ped. un-t". Ekaterinburg, 2011. S. 180-183.
  11. Bar-On R. Emotional Intelligence Inventory (EQ-i): technical Manual. Toronto: Multy-Health System, 1997.
  12. Jordan P.J., Troth A.C. Emotional Intelligence and Conflict Resolution: implications for Human Resource Development // Advances in Developing Human Resources, 2002. Vol. 4. No. 1, February. P. 62-79.

 

Information About the Authors

Vera Avramenko, PhD in Psychology, Moscow State Academy of Business Administration, Zelenograd, Russia, e-mail: avramenko@mail.ru

Diana Naumova, Moscow State Academy of Business Administration, Zelenograd, Russia

Metrics

Views

Total: 23
Previous month: 2
Current month: 1

Downloads

Total: 1
Previous month: 0
Current month: 0