Relationships between Emotional Intelligence, Professional Effectiveness, and Professional Quality of Life in Novice Counseling Psychologists

125

Abstract

The article examines how emotional intelligence (EI) is associated with professional performance and professional quality of life (satisfaction and fatigue) in counseling psychologists. Fifty-four counseling psychologists (83% female) aged from 23 to 48 years (M=36; SD=6) with counselling experience from 1 to 5 years (M=2; SD=1) took part in the study. The participants assessed the effectiveness of their consultation during the training session using SRS (Session Rating Scale) by Miller, Duncan, and Johnson (together with the client). In addition, they filled out the EmIn questionnaire by Lyusin, the TEIQue (Trait Emotional Intelligence Questionnaire) by Petrides and Furnham, and the ProQOL (Professional Quality of Life) scale by Stamm. It was found that (1) counselor’s EI measured by TEIQue, self-efficacy in establishing contact with a client, and self-criticism correlate positively with the client's estimates of counselling effectiveness; (2) the better the counselor understands her own emotions and manages them, the higher her self-efficacy; on the contrary, the better the counselor understands other people's emotions, the lower her self-efficacy and the higher her self-criticism; (3) counselors with a higher level of EI have a better professional quality of life, namely, higher compassion satisfaction and lower compassion fatigue scores. EI is considered as a professionally important quality for counseling psychologists. In addition, the predictive qualities of the TEIQue and EmIn questionnaires are discussed.

General Information

Keywords: emotional intelligence, professional effectiveness, professional quality of life, compassion satisfaction, compassion fatigue, counseling psychologists

Journal rubric: Psychology of Education

Article type: scientific article

DOI: https://doi.org/10.17759/psyedu.2022140302

Received: 20.09.2022

Accepted:

For citation: Pankratova A.A., Nikolaeva M.E. Relationships between Emotional Intelligence, Professional Effectiveness, and Professional Quality of Life in Novice Counseling Psychologists [Elektronnyi resurs]. Psychological-Educational Studies, 2022. Vol. 14, no. 3, pp. 21–37. DOI: 10.17759/psyedu.2022140302. (In Russ., аbstr. in Engl.)

References

  1. Bogomolov V.A. Obzor issledovanii effektivnosti supruzheskoi terapii v usloviyakh real'noi klinicheskoi praktiki [Review of the effectiveness studies of couples therapy]. Psikhologiya i psikhoterapiya sem'i [Family Psychology and Psychotherapy], 2018, no. 4. Available at: https://familypsychology.ru/review/effectiveness-studies-of-couples-therapy (Accessed 17.09.2022). (In Russ.).
  2. Bogomolov V.A., Pavlovskii A.I., Dmitrievskii P.V. Shkala otsenki vstrechi (SRS): instrument dlya otsenki klientom terapevticheskogo al'yansa v psikhologicheskom konsul'tirovanii [The Session Rating Scale (SRS): A tool for client evaluation of the therapeutic alliance in psychological counseling]. Semeinaya psikhologiya i semeinaya terapiya [Family Psychology and Family Therapy], 2015, no. 2, pp. 57–64. (In Russ.).
  3. Bochkova M.N., Meshkova N.V. Emotsional'nyi intellekt i sotsial'noe vzaimodeistvie: zarubezhnye issledovaniya [Elektronnyi resurs] [Emotional intelligence and social interaction: foreign studies]. Sovremennaya zarubezhnaya psikhologiya = Journal of Modern Foreign Psychology, 2018. Vol. 7, no. 2, pp. 49–59. DOI:10.17759/jmfp.2018070205 (In Russ.).
  4. Degtyarev A.V., Degtyareva D.I. Razvitie emotsional'nogo intellekta, psikhologicheskoi granitsy lichnosti i samootnosheniya u budushchikh spetsialistov-psikhologov (na primere studentov fakul'teta yuridicheskoi psikhologii MGPPU) [Elektronnyi resurs] [The development of emotional intelligence, psychological boundaries of the personality and self-attitude among future psychologists (on the example of students of the faculty of legal psychology, MSUPE]. Psikhologiia i pravo = Psychology and Law, 2019. Vol. 9, no. 3, pp. 57–72. DOI:10.17759/psylaw.2019090305
  5. Lyusin D.V. Novaya metodika dlya izmereniya emotsional'nogo intellekta: oprosnik EmIn [A new method for measuring emotional intelligence: EmIn questionnaire]. Psikhologicheskaya diagnostika [Psychological Diagnostics], 2006, no. 4, pp. 3–22. (In Russ.).
  6. Lyusin D.V. Oprosnik na emotsional'nyi intellekt EmIn: novye psikhometricheskie dannye [EmIn emotional intelligence questionnaire: New psychometric data]. In Lyusin D.V., Ushakov D.V. (eds.). Sotsial'nyi i emotsional'nyi intellekt: ot protsessov k izmereniyam [Social and emotional intelligence: From processes to measurements]. Moscow: Institut psikhologii RAN Publ., 2009, pp. 264–278. (In Russ.).
  7. Obukhova Yu.V., Borokhovski Е.F. Emotsional'nyi intellekt kak faktor uspeshnoi samorealizatsii studentov sotsionomicheskikh i bionomicheskikh tipov professii [Emotional Intelligence as a factor of successful self- realization in students of socionomic and bionomic professions]. Psikhologicheskaya nauka i obrazovanie = Psychological Science and Education, 2021. Vol. 26, no. 2, pp. 40–51. DOI:10.17759/pse.2021260204 (In Russ.).
  8. Pankratova A.A, Kornienko D.S., Fetisova A.V. Russkoyazychnaya adaptatsiya kratkoi versii oprosnika TEIQue (Trait Emotional Intelligence Questionnaire) K. Petridesa i A. Fernkhema [Russian adaptation of the TEIQue-SF (Trait Emotional Intelligence Questionnaire – Short Form) by Petrides and Furnham]. Voprosy psikhologii [Issues of Psychology], 2021. Vol. 67, no. 1, pp. 133–144. (In Russ.).
  9. Pankratova A.A. Emotsional'nyi intellekt: modeli sposobnostei i obzor metodik diagnostiki [Ability models of emotional intelligence and survey of diagnostic methods]. Voprosy psikhologii [Issues of Psychology], 2019, no. 6, pp. 151–162. (In Russ.).
  10. Pankratova A.A. Emotsional'nyi intellekt: smeshannye modeli i metodiki diagnostiki [Mixed models of emotional intelligence and diagnostic methods]. Voprosy psikhologii [Issues of Psychology], 2020. Vol. 66, no. 1, pp. 154–164. (In Russ.).
  11. Alecsiuk B. Inteligencia Emocional y Desgaste Por Empatía En Terapeutas. Revista Argentina de Clínica Psicológica, 2015. Vol. XXIV(1), pp. 43–56. (In Spanish).
  12. Coles N.A., Larsen J.T., Lench H.C. A Meta-Analysis of the Facial Feedback Literature: Effects of Facial Feedback on Emotional Experience Are Small and Variable. Psychological Bulletin, 2019. Vol. 145(6), pp. 610–651. DOI:10.1037/bul0000194
  13. Duncan B., Miller S., Sparks J., Claud D., Reynolds L., Brown J., Johnson L. The Session Rating Scale: Preliminary Psychometric Properties of a "Working" Alliance Measure. Journal of Brief Therapy, 2003. Vol. 3(1), pp. 3–12. DOI:10.1.1.463.8178
  14. Gribble N., Ladyshewsky R.K., Parsons R. Fluctuations in the emotional intelligence of therapy students during clinical placements: Implication for educators, supervisors, and students. Journal of International Care, 2017. Vol. 31(1), pp. 8–17. DOI:10.1177/0308022618763501
  15. Horvath A.O., Symonds B.D. Relation between Working Alliance and Outcome in Psychotherapy: A Meta-Analysis. Journal of Counseling Psychology, 1991. Vol. 38(2), pp. 139–149. DOI:10.1037/0022-0167.38.2.139
  16. Joseph D.L., Newman D.A. Emotional Intelligence: An Integrative Meta-Analysis and Cascading Model. Journal of Applied Psychology, 2010. Vol. 95(1), pp. 54–78. DOI:10.1037/a0017286
  17. Kaplowitz M., Safran J., Muran C. Impact of Therapist Emotional Intelligence on Psychotherapy. The Journal of Nervous and Mental Disease, 2011. Vol. 199(2), pp. 74–84. DOI:10.1097/NMD.0b013e3182083efb
  18. Martins A., Ramalho N., Morin E. A comprehensive meta-analysis of the relationship between Emotional Intelligence and health. Personality and Individual Differences, 2010. Vol. 49(6), pp. 554–564. DOI:10.1016/j.paid.2010.05.029
  19. Miao С., Humphre R.H., Qian S. A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 2017. Vol. 90(2), pp. 177–202. DOI:10.1111/joop.12167
  20. Miller S.D., Hubble M.A., Chow D.L., Seidel J.A. The outcome of psychotherapy: yesterday, today, and tomorrow. Psychotherapy, 2013. Vol. 50(1), pp. 88–97. DOI:10.1037/a0031097
  21. Najavits L., Strupp H. Differences in the effectiveness of psychodynamic therapists: A process-outcome study. Psychotherapy, 1994. Vol. 31(1), pp. 114–123. DOI:10.1037/0033-3204.31.1.114
  22. Nissen‐Lie H.A., Monsen J.T., Ulleberg P., Rønnestad M.H. Psychotherapists' self‐reports of their interpersonal functioning and difficulties in practice as predictors of patient outcome. Psychotherapy Research, 2013. Vol. 23(1), pp. 86–104. DOI:10.1080/10503307.2012.735775
  23. Nissen-Lie H.A., Ronnestad M., Hoglend P.A., Havik O.E., Solbakken O., Stiles T.C., Monsen J.T. Love Yourself as a Person, Doubt Yourself as a Therapist? Clinical Psychology and Psychotherapy, 2017. Vol. 24(1), pp. 48–60. DOI:10.1002/cpp.1977
  24. Pardee D.J. Emotional intelligence and job satisfaction among mental health professionals‎. ProQuest Dissertations and Theses, 2009. 113 p. Available at: https://www.proquest.com/docview/305059718?pq-origsite=primo (Accessed 17.09.2022).
  25. Petrides K.V., Furnham A. The role of trait emotional intelligence in a gender-specific model of organizational variables. Journal of Applied Social Psychology, 2006. Vol. 36(2), pp. 552–569. DOI:10.1111/j.0021-9029.2006.00019.x
  26. Stamm B.H. The ProQOL manual. Baltimore: Sidran Press, 2005. 29 p.
  27. Stamm B.H. The concise ProQOL manual (2nd ed.). 2010. 74 p. Available at: https://proqol.org/proqol-manual (Accessed 17.09.2022).
  28. Zeidner M., Hadar D., Matthews G., Roberts R. Personal factors related to compassion fatigue in health professionals. Anxiety, Stress & Coping, 2013. Vol. 26(6), pp. 595–609. DOI:10.1080/10615806.2013.777045

Information About the Authors

Alina A. Pankratova, PhD in Psychology, Senior Research Associate, Department of Behavioral Genetics, Faculty of Psychology, Lomonosov Moscow State University, Moscow, Russia, ORCID: https://orcid.org/0000-0003-1710-7835, e-mail: alina_pankratova@mail.ru

Maria E. Nikolaeva, MA in Psychology, Faculty of Psychology, Lomonosov Moscow State University, Russia, ORCID: https://orcid.org/0000-0002-6586-3929, e-mail: nikolaevame@mail.ru