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Psychology and Law
2025. Vol. 15, no. 4, 224–238
doi:10.17759/psylaw.2025150412
ISSN: 2222-5196 (online)

Emotional burnout among notaries

 
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Abstract

Context and relevance. Emotional burnout is a widespread phenomenon in the socionomic professions due to high empathetic load. Objective. The purpose of the study was to determine the presence and level of emotional burnout among notaries and how it affects communicative competence. Methods and materials. The study involved respondents (N = 290) aged from 27 to 68 years (M = 45.04; SD = 9.6) with professional experience from 1 to 48 years (M = 14.2; SD = 10.6), among whom 87.5% are women and 12.5% are men. To diagnose the level and phases of emotional burnout (Tension, Resistance and Exhaustion), V. Boyko’s Questionnaire was used. To diagnose communicative competence, the Communicative Tolerance Questionnaire was used. Results. The results of the study demonstrate the presence of emotional burnout among notaries, particularly the active formation of a resistance phase. A study of communicative competence showed that the manifestation of intolerance in behavior decreases with age, and the emotional non-acceptance of a partner grows with increasing experience. Regression analysis showed that emotional burnout burnout in general and especially its two later phases make a significant contribution (R2 = 0.339) to the level of communicative tolerance. Conclusions. Emotional burnout significantly contributes to communicative efficacy, and its prevention will contribute to enhancing the professional proficiency of notaries.

General Information

Keywords: latin notary, helping professions, emotional burnout phase, communicative competence, communicative tolerance

Journal rubric: Psychology of Professional Activity

Article type: scientific article

DOI: https://doi.org/10.17759/psylaw.2025150412

Funding. The study was carried out within the framework of the state task of the Federal Scientific Center for Psychological and Interdisciplinary Research “Resource-prognostic determination of personal and professional development of students and teachers as subjects of lifelong education: psychological foundations, technologies, efficiency factors” (FNRE-2024-0017).

Acknowledgements. The author thanks the President of the Federal Chamber of Notaries K.A. Korsik, for his help in collecting data for the study.

Received 16.07.2024

Revised 30.09.2025

Accepted

Published

For citation: Mdivani, M.O. (2025). Emotional burnout among notaries. Psychology and Law, 15(4), 224–238. (In Russ.). https://doi.org/10.17759/psylaw.2025150412

© Mdivani M.O., 2025

License: CC BY-NC 4.0

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Information About the Authors

Marina O. Mdivani, Candidate of Science (Psychology), Leading Research Associate, Laboratory of developmental ecopsychology and psychodydactics, Federal Scientific Center of Psychological and Multidisciplinary Research, Moscow, Russian Federation, ORCID: https://orcid.org/0000-0003-1573-0359, e-mail: mdivanim@gmail.com

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