The evolution of online-risks: the results of helpline

Soldatova G.U.
Doctor of Psychology, Professor, Corresponding Member of the Russian Academy of Education, Deputy Head of the Department of Personality Psychology, Lomonosov Moscow State University, Moscow, Russia
ORCID: https://orcid.org/0000-0002-6690-7882
e-mail: soldatova.galina@gmail.com

Shlyapnikov V.N.
PhD in Psychology, Head of the Department of Personality and Individual Differences, Moscow Institute of Psychoanalysis, Moscow, Russia
ORCID: https://orcid.org/0000-0003-4301-4229
e-mail: shlyapnikov.vladimir@gmail.com

Zhurina M.A.
Junior Researcher, Center for Risk Monitoring and Socio-Psychological Assistance, STATE ITOMO Asou, Moscow, Russia
e-mail: zhurina@fid.su

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The article presents the results of quantitative and qualitative analysis of children's and parents' requests to Helpline "Kids Online". The main reasons for the helpline requests are different problems with the Internet and digital devices usage. 7236 calls and 3117 online-messages have been preceded. The dynamic of requests on main types of online-risks (communication, content, technology usage, con¬sumption, the Internet overuse) for the last five years has been presented. According to the results of this analysis the conclusions about online-risks' frequency of encounters, importance, awareness, vulnerability factors and evolution have been made.

Keywords: the Internet, information and communications technology (ICT), online-risks, informational safety, cyberbullying, sexting, internet-addiction, distance counseling

Column: Empirical Researches

DOI: https://doi.org/10.17759/cpp.2015230304

For Reference

Soldatova G.U., Shlyapnikov V.N., Zhurina M.A. The evolution of online-risks: the results of helpline "KIDS ONLINE" five years work. Konsul'tativnaya psikhologiya i psikhoterapiya = Counseling Psychology and Psychotherapy, 2015. Vol. 23, no. 3, pp. 50–66. doi:10.17759/cpp.2015230304. (In Russ., аbstr. in Engl.)

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