Phone counseling service in a big city



The article presents the reflections of the practice of psychologist who works in phone counseling service: it points out the functions and role of this psychological service for big city life. The author describes social mission and goals of a telephone service as well as some goals which are less obvious parts of the work even for some experts in this field.

General Information

Keywords: phone counseling service, counseling psychology, counselor

Journal rubric: Therapevtic Community

Article type: scientific article

For citation: Chursina E.A. Phone counseling service in a big city. Konsul'tativnaya psikhologiya i psikhoterapiya = Counseling Psychology and Psychotherapy, 2010. Vol. 18, no. 2, pp. 144–153. (In Russ., аbstr. in Engl.)


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Information About the Authors

Elena A. Chursina, Psychologist at the centre for psychological and pedagogical development and correction "Na Snezhnoy", e-mail:



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