The relationship of personal qualities and efficiency of professional activity of employees of tax authorities

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Abstract

The article is devoted to the relationship of personal qualities and efficiency of professional activity of employees of tax authorities. In work the analysis of professional activity of the employee of the tax authority, attempt to consider a set of actions included in the notion "efficiency of professional activity", and considers personal qualities necessary, from our point of view, for the tax officials of official duties. The article presents the results of empirical research on the relationship of personal qualities and efficiency of professional activity of employees of tax authorities. The study was conducted on the basis of Inspection of Federal tax service of Russia № 26 in Moscow. In research took part the employees of the following departments: in-house departments, field departments, division of work with taxpayers, the division of debt. The relationship between identified qualities as well as differences in manifestation of studied qualities in the employees of tax bodies with different lifetime.

General Information

Keywords: professional activity, public service, responsibility, stress resistance, professionally important features.

Journal rubric: Psychology of Professional Activity

Article type: scientific article

DOI: https://doi.org/10.17759/psylaw.2015050306

For citation: Kvashnina N., Konopleva I.N. The relationship of personal qualities and efficiency of professional activity of employees of tax authorities [Elektronnyi resurs]. Psikhologiya i pravo = Psychology and Law, 2015. Vol. 5, no. 3, pp. 61–74. DOI: 10.17759/psylaw.2015050306. (In Russ., аbstr. in Engl.)

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Information About the Authors

Nataliya Kvashnina, senior state tax inspector of Department of Desk audits № 1, IFNS Russia № 26 in Moscow, Moscow, Russia, e-mail: natalia.kvashnina77@gmail.com

Inga N. Konopleva, PhD in Psychology, Docent, Associate Professor, Department of Clinical and Forensic Psychology, Faculty of Legal Psychology, Moscow State University of Psychology & Education, Moscow, Russia, ORCID: https://orcid.org/0000-0002-8540-8667, e-mail: konopleva.i.n@gmail.com

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