Risk of conflict situations when organizing interaction of participants in the educational process in the digital educational environment



The events of recent months related to the pandemic have contributed to a rapid transition to distance learning. Despite the existing research in the field of e-learning, the problem of conflicts that arise among participants in the educational process in the digital educational environment has not been sufficiently studied. The article discusses the main models of interaction between participants in the educational process in the digital educational environment, as well as their features. It is argued that personality characteristics, features of the social situation, the level of ICT competence of a teacher and a student can lead to conflict in the electronic information-educational environment. Communication features and technical features of the electronic information and educational environment itself can also provoke conflicts. Forecasting and taking these features into account when designing e-learning courses and organizing interaction can reduce the risk of conflict situations between participants in the learning process.

General Information

Keywords: electronic information and educational environment, digital educational environment, conflicts, personal characteristics, e-learning course, ICT competence

Journal rubric: Educational Psychology

Article type: review article

DOI: https://doi.org/10.17759/jmfp.2020090307

For citation: Vayndorf-Sysoeva M.E., Pankina E.V. Risk of conflict situations when organizing interaction of participants in the educational process in the digital educational environment [Elektronnyi resurs]. Sovremennaia zarubezhnaia psikhologiia = Journal of Modern Foreign Psychology, 2020. Vol. 9, no. 3, pp. 79–86. DOI: 10.17759/jmfp.2020090307. (In Russ., аbstr. in Engl.)


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Information About the Authors

Marina E. Vayndorf-Sysoeva, Doctor of Education, Associate Professor / Professor of the Department of technology and vocational training of IFTIS, Moscow state pedagogical University( MSU), Moscow, Russia, ORCID: https://orcid.org/0000-0002-2807-316X, e-mail: mageva@yandex.ru

Ekaterina V. Pankina, Senior Lecturer of the Department of Information Technologies in Education IMI, Moscow state pedagogical University (MSU), Moscow, Russia, ORCID: https://orcid.org/0000-0003-3722-9215, e-mail: ev.pankina@mpgu.edu



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