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Psychological-Educational Studies
2013. Vol. 5, no. 4
ISSN: 2587-6139 (online)

Adolescents' informedness about the services provided by Children's helpline

 
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Abstract

We present the results of studies of informedness about the Children's helpline and access to remote emergency psychological assistance in the case of a difficult life situation in family, school, peer group (violence, conflicts, antivital experiences etc.) in students of VII-IX grades of twenty educational organizations of general (complete) education in Moscow. We discuss the reasons for reducing the likelihood of using services of the Children's Helpline, psychological barriers – conscious and unconscious – complicating the use of this service. The study showed that the need for psychological assistance, implemented by means of remote consultation, has not been formed in the majority of students in Moscow. We revealed a general rule that awareness of the Children's Helpline, the perception of its effectiveness and the motivation “to call in future” and “to recommend others to call”, are closely interrelated among respondents with experience of such calls.

General Information

Keywords: Children's helpline, psychological assistance, emergency remote psychological help, telephone counseling, awareness of teenagers to the Children's Helpline.

Journal rubric: Psychological Counseling

Article type: scientific article

Published

For citation: Kovrov, V., Kozhukhar, G.S. (2013). Adolescents' informedness about the services provided by Children's helpline. Psychological Science and Education psyedu.ru, 5(4), Article 2. (In Russ.). URL: https://psyjournals.ru/en/journals/psyedu/archive/2013_n4/65695 (viewed: 05.12.2025)

© Kovrov V., Kozhukhar G.S., 2013

License: CC BY-NC 4.0

References

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Information About the Authors

V. Kovrov, Candidate of Science (Education), Associate Professor, Head of the Laboratory “Psychological safety of educational environment”, Center for Emergency Psychological Aid, Moscow State University of Psychology and Education, Moscow, Russian Federation, Moscow State University of psychology and education (MSUPE), Moscow, Russian Federation

Galina S. Kozhukhar, Candidate of Science (Psychology), Associate Professor, Associate Professor of the Chair of Theoretical Foundations of Social Psychology, Department of Social Psychology, Moscow State University of Psychology and Education, Moscow, Russian Federation, ORCID: https://orcid.org/0000-0002-8680-1188, e-mail: kozhuhargs@mgppu.ru

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