Crisis states of Helpline subscribers: issues of diagnosis and psychological care



In recent years, the number of calls to the Helpline from people who are in crisis state, often with suicidal tendencies, has increased significantly. It is therefore particularly important that a helpline counselor had instant recognition skills of crisis state and the ability to quickly build a strategy for crisis counseling. The study described in the article was focused on crisis state structure of helpline subscribers using developed “Crisis state maps”. The subject of the study was the critical state of the individual subscribers seeking psychological help. We tested the assumption that the strategies and methods of psychological assistance are directly related to the features of crisis. We studied crisis state in 70 subscribers. Of these, 59 were females (12 to 66 years old) and 11 males (11 to 40 years old). The average age of women was 34,5 years, of men – 23,4 years. The overall average age was 28,65 years. The study result was the portrait of typical helpline subscriber personality. We show the possible strategies of counseling.

General Information

Keywords: crisis state, helpline, pre-suicidal state, crisis state profile, strategies of psychological aid in crisis.

Journal rubric: Psychological Counseling

Article type: scientific article

For citation: Bannikov G.S., Ermolaeva A.V. Crisis states of Helpline subscribers: issues of diagnosis and psychological care [Elektronnyi resurs]. Psikhologicheskaya nauka i obrazovanie [Psychological Science and Education], 2013. Vol. 5, no. 4 (In Russ., аbstr. in Engl.)


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Information About the Authors

Gennady S. Bannikov, PhD in Medicine, Senior Researcher, Department of Suicidology, Moscow Research Institute of Psychiatry (Branch), V.P. Serbsky National Medical Research Centre for Psychiatry and Narcology of the Ministry of Health of the Russian Federation, Senior Researcher, Department of Scientific and Methodological Support, Federal Coordination Center for the Provision of Psychological Services in the Education System of the Russian Federation, Moscow State University of Psychology & Education, Moscow, Russia, ORCID:, e-mail:

Anna V. Ermolaeva, Chief of the Remote Consultation Department “Child helpline”, Center for Emergent Psychological Aid, Moscow State University of Psychology and Education, Moscow, Russia, ORCID:, e-mail:



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