Psychological-Educational Studies
2026. Vol. 18, no. 1, 69–84
doi:10.17759/psyedu.202610103
ISSN: 2587-6139 (online)
Conflict competence of teachers in the digital educational environment: foreign experience and its applicability in the context of Russian research
Abstract
Context and relevance. The digitalization of education transforms the forms of interaction between teachers and students, increasing the risks of conflict situations. In foreign academic literature, there is no unified theoretical approach to the study of teachers’ conflict competence in the digital educational environment, which highlights the need for systematization of knowledge and identification of applicable practices. Objective. The aim is to analyze foreign approaches to understanding teachers’ conflict competence in the digital educational environment and to determine their applicability within the context of Russian research. Hypothesis. Contemporary foreign research has not developed a unified theoretical framework for conflict competence in the digital educational environment. Studies in this area are fragmented and unsystematic, and the terminology related to this issue remains insufficiently elaborated and specified, which requires adaptation when applied in Russian scientific practice. Methods and materials. A bibliometric analysis (including the number of publications, authorship, affiliation, keywords, and other metrics) of English-language scientific publications from 2020 to 2024 was conducted. Results. The analysis revealed that in foreign studies, conflict competence is most often considered as a component of emotional and communicative competence. Primary attention is given to practical conflict resolution strategies, digital mediation practices, as well as individual and cross-cultural determinants of conflict behavior. The presented models and approaches can be integrated into Russian research and educational programs. Conclusions. Foreign experience can be productively used to expand the methodological tools and frameworks of Russian studies on teachers’ conflict competence, particularly in terms of practice-oriented solutions and the development of soft skills within the digital educational environment.
General Information
Keywords: conflict competence, digital educational environment, conflict management, teaching activity, bibliometric analysis
Journal rubric: Psychology of Education
Article type: scientific article
DOI: https://doi.org/10.17759/psyedu.202610103
Received 21.03.2025
Revised 11.02.2026
Accepted
Published
For citation: Kashapov, M.M., Bakhvalova, O.A. (2026). Conflict competence of teachers in the digital educational environment: foreign experience and its applicability in the context of Russian research. Psychological-Educational Studies, 18(1), 69–84. (In Russ.). https://doi.org/10.17759/psyedu.202610103
© Kashapov M.M., Bakhvalova O.A., 2026
License: CC BY-NC 4.0
References
- Бакина, А.В., Яремчук, С.В. (2024). Объективные факторы, определяющие конфликтоустойчивость педагогов образовательных учреждений. Педагогический имидж, 18(4), 574–588. https://doi.org/10.32343/2409-5052-2024-18-4-574-588
Bakina, A.V., Yaremchuk, S.V. (2024). Objective factors determining conflict resilience of teachers in educational institutions. Pedagogical Image, 18(4), 574–588. (In ). https://doi.org/10.32343/2409-5052-2024-18-4-574-588 - Вайндорф-Сысоева, М.Е., Панькина, Е.В. (2020). Риск возникновения конфликтных ситуаций при организации взаимодействия участников учебного процесса в цифровой образовательной среде. Современная зарубежная психология, 9(3), 79–86. https://doi.org/10.17759/jmfp.2020090307
Vayndorf-Sysoyeva, M.E., Pankina, E.V. (2020). The risk of conflict situations in the interaction of participants in the educational process within the digital learning environment. Modern Foreign Psychology, 9(3), 79–86. (In ). https://doi.org/10.17759/jmfp.2020090307 - Кашапов, М.М., Башкин, М.В. (2023). Психология конфликтной компетентности: учеб. пособие для вузов. М.: Юрайт.
Kashapov, M.M., Bashkin, M.V. (2023). Psychology of conflict competence: A university textbook. Moscow: Urait. (In Russ.). - Кашапов, М.М., Лукина, А.С., Махновец, С.Н. (2023). Структурно-уровневая организация конфликтной компетентности в профессиональной деятельности руководителя. Вестник Санкт-Петербургского университета. Психология, 13(2), 261–278. https://doi.org/10.21638/spbu16.2023.209
Kashapov, M.M., Lukina, A.S., Makhnovets, S.N. (2023). Structural and level-based organization of conflict competence in the professional activity of an educational leader. Vestnik of Saint Petersburg University. Psychology, 13(2), 261–278. (In Russ.). https://doi.org/10.21638/spbu16.2023.209 - Нижегородцева, Н.В., Прудникова, А.В. (2022). Теоретическая модель психологической структуры конфликтной компетентности. Ярославский педагогический вестник, 5(128), 152–160. https://doi.org/10.20323/1813-145X-2022-5-128-152-160
Nizhegorodtseva, N.V., Prudnikova, A.V. (2022). A theoretical model of the psychological structure of conflict competence. Yaroslavl Pedagogical Bulletin, 5(128), 152– https://doi.org/10.20323/1813-145X-2022-5-128-152-160 - Anas, I., Basri, M., Musdariah, A. (2022). Digital Language Teacher Professional Development from a CALL Perspective: Perceived Knowledge and Activeness in ECCR. Computer Assisted Language Learning Electronic Journal, 23(1), 1– https://callej.org/index.php/journal/article/view/368
- Cindy, T.Ch., Steven, L. (2022). The dual-continuum approach: An extension of the contingency theory of strategic conflict management. Public Relations Review, 48(1), 102145. https://doi.org/10.1016/j.pubrev.2021.102145
- Dabiriyan, H., Yamini, S. (2020). Personality traits and conflict resolution styles: A meta-analysis. Personality and Individual Differences, 157, 109794. https://doi.org/10.1016/j.paid.2019.109794
- Dell’Aquila, E., Vallone, F., Zurlo, M.C., Marocco, D. (2023). A Tailored MOOC Fostering Intercultural Conflict Management in the Educational Context: Evidence from Italy. Social Sciences, 12, 332. https://doi.org/10.3390/socsci12060332
- Emsing, M., Ghazinour, M., Sundqvist, J. (2024). Police Conflict Management: A Scoping Review. Journal of Police and Criminal Psychology. https://doi.org/10.1007/s11896-024-09687-6
- Ensari, N., Schlaerth, A., Camden-Anders, S. (2023). Constructive Management and Resolution of Conflict. Encyclopedia of Mental Health (3rd ed.), Academic Press, 466– https://doi.org/10.1016/B978-0-323-91497-0.00039-4
- Espinoza, J.A., O'Neill, T.A. (2023). Big Five Factor and Facet Personality Determinants of Conflict Management Styles. Personality and Individual Differences, 203, 112029. https://doi.org/10.1016/j.paid.2022.112029
- Gupta, S., Megha, D. Prasad. (2024). Exploring the Interplay of Emotional Intelligence and Conflict Resolution Approaches in the IT Industry Workplace. International Journal for Multidisciplinary Research, 6(2), 143–149. https://doi.org/10.36948/ijfmr.2024.v06i02.1657
- Haleem, A., Javaid, M. et al. (2022). Understanding the role of digital technologies in education: A review. Sustainable Operations and Computers, 3, 275– https://doi.org/10.1016/j.susoc.2022.05.004
- Hendijani, R., Ahmadi, M.M. (2024). Thinking styles and conflict management: a gamified empirical study. International Journal of Organizational Analysis, 32(5), 834– https://doi.org/10.1108/IJOA-12-2022-3538
- Iqbal, I., Parveen, Z. (2020). The Relationship between Conflict Management Styles and Communication Competence: A Study of University Teachers. Paradigms, 14(2), 114– https://doi.org/10.24312/20201402015
- Kundu, V. (2020). Conflict competence: an exploration of its importance and skills. International Journal of Peace, Education and Development, 8(1), 1– https://doi.org/10.30954/2454-9525.01.2020.1
- Lavrysh, Y. (2024). Virtual exchange in times of crisis: Exploring framework of competencies for educators. Research in Comparative and International Education, 19(4), 455– https://doi.org/10.1177/17454999241292421
- Michinov, E. (2022). The Moderating Role of Emotional Intelligence on the Relationship Between Conflict Management Styles and Burnout among Firefighters. Safety and Health at Work, 13(3). https://doi.org/10.1016/j.shaw.2022.07.001
- Mocinic, S., Lazarić, L. (2021). Competencies of University Teachers and Changes for Working in the Knowledge Society. Interdisciplinary Description of Complex Systems, 19(4), 429– https://doi.org/10.7906/indecs.20.4.9
- Mubashir, A., Danish, A.S. (2024). Leadership Styles and Conflict Management in Pakistani Banks: The Role of Conflict Behaviors. Research Journal for Societal Issues, 2, 550– https://doi.org/10.56976/rjsi.v6i2.248
- Paresashvili, N., Maisuradze, T., Gechbaia, B., Weis, L., Koval, V. (2021). Conflict management impact on the employee productivity. SHS Web of Conferences, 111, 01010. https://doi.org/10.1051/shsconf/202111101010
- Ramirez, L., Vera-Marquez, V., Palacios-Espinosa, X. (2024). Education for peace in a peace-friendly context: testing a virtual learning tool to improve teachers' competencies for conflict transformation in Colombia. Journal of Peace Education, 21(3), 357–381. https://doi.org/10.1080/17400201.2024.2373732
- Runde, C.E. (2014). Conflict Competence in the Workplace. Employment Relations Today Homepage, 40(4), 25– https://doi.org/10.1002/ert.21430
- Salovey, P., Mayer, J. (1990). Emotional Intelligence. Imagination, Cognition, and Personality, 9, 185–211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
- Savio, D.A. (2022). Emotional Intelligence and Modes of Conflict Management of Employees of Different Age Groups. Studies in Media and Communication, 10(2), 185. https://doi.org/10.11114/smc.v10i2.5723
- Taghizade, A., Hatami, J., Noroozi, O. (2020). Fostering Learners’ Perceived Presence and High-Level Learning Outcomes in Online Learning Environments. Education Research International, 1, 1– https://doi.org/10.1155/2020/6026231
- Üçok, D.I., Torlak, N.G. (2024). Links connecting conflict management behaviors, job satisfaction and innovation performance in the retail grocery sector in Turkey. Current Psychology, 43, 18918–18936. https://doi.org/10.1007/s12144-023-05096-w
- Vallone, F., Dell’Aquila, E. et al. (2022). Teachers’ multicultural personality traits as predictors of intercultural conflict management styles: Evidence from five European countries. International Journal of Intercultural Relations, 87, 51– https://doi.org/10.1016/j.ijintrel.2022.01.006
- Vientiany, D., Ardi, S. (2024). Conflict management in organizations. Journal of Qualitative and Quantitative Research, 1(4), 200– https://doi.org/10.61166/interdisiplin.v1i4.42
- Zurlo, M.C., Vallone, F., Dell’Aquila, E., Marocco, D. (2020). Teachers’ patterns of management of conflicts with students: A study in five European countries. Europe's Journal of Psychology, 16(1), 112– https://doi.org/10.5964/ejop.v16i1.1955
Information About the Authors
Contribution of the authors
Mergalyas M. Kashapov — development of the theoretical foundation of the study; annotation, writing, and formatting of the manuscript; research planning; analysis and interpretation of results; supervision of the study.
Olga A. Bakhvalova — application of methods for data analysis; data collection and analysis; visualization of research results; analysis and interpretation of results.
All authors participated in the discussion of the results and approved the final version of the manuscript.
Conflict of interest
The authors declare no conflict of interest.
Metrics
Web Views
Whole time: 5
Previous month: 0
Current month: 5
PDF Downloads
Whole time: 2
Previous month: 0
Current month: 2
Total
Whole time: 7
Previous month: 0
Current month: 7